Member Experience & Retention Specialist

FitnGlam - A SuperClub for Women; Abu Dhabi; On-site; AED 100,000 - 156,000; Full time

Job summary

FitnGlam - A SuperClub for Women in Abu Dhabi is seeking a passionate Member Experience Executive to deliver outstanding customer service and help drive member retention within our vibrant fitness community. You will welcome members, handle account queries, schedule services, and respond with care across in-club, phone, and email channels while promoting programs and services tailored to member needs.

Collaborating with fitness and membership teams, you’ll contribute to a welcoming atmosphere,

Qualifications

• Strong customer service skills and a positive, professional attitude.
• Ability to anticipate member needs and provide solutions.
• Excellent communication and relationship-building skills.
• Knowledge of fitness programs and services is a plus.

Responsibilities

• Welcome and assist members with professionalism and care
• Handle account queries, scheduling, and service requests promptly
• Build strong relationships through in-club, phone, and email outreach
• Recommend programs, products, and services tailored to member needs
• Gather feedback to improve the member journey and elevate service culture
• Support retail shop operations and ensure club cleanliness standards
• Collaborate with fitness and membership teams to maximize engagement

Skills

Customer service

Communication

Relationship-building

Anticipate member needs

Job description

FitnGlam - A SuperClub for Women in Abu Dhabi is seeking a passionate Member Experience Executive to deliver outstanding customer service and help drive member retention within our vibrant fitness community. You will welcome members, handle account queries, schedule services, and respond with care across in-club, phone, and email channels while promoting programs and services tailored to member needs.

Collaborating with fitness and membership teams, you’ll contribute to a welcoming atmosphere,