Membership Sales & Retention Manager

Fitness First Middle East; Abu Dhabi; On-site; AED 134,000 - 201,000; Full time

Job summary

Fitness First Middle East in Abu Dhabi is seeking a Membership Sales & Retention Manager to lead a team of membership consultants and retention advisors. The role focuses on achieving monthly sales budgets and net gains through profitable growth, while delivering exceptional customer service to both members and non-members.

The candidate should be target-driven with strong communication skills and basic computer proficiency, ready to drive daily, weekly, and monthly membership sales and

Qualifications

• Strong leadership to drive membership sales and retention.
• Excellent communication and customer service skills.
• Result oriented with ability to manage budgets and goals.

Responsibilities

• Ensure the sales team achieves monthly sales budget and club closing membership count.
• Lead a team of membership consultants to achieve club sales budget.
• Lead retention consultants to achieve leaver goals and net gain.
• Maintain retention through excellent customer service to members and non-members.
• Drive new memberships sales daily, weekly and monthly.
• Engage in lead generation activities and stay target-driven.
• Address member queries with solution-oriented approach.
• Demonstrate a positive, can-do mindset.

Skills

Sales leadership

Team management

Customer service

Communication skills

Job description

We are looking for Membership Sales & Retention Managers to join our Abudhabi team.

Role and Eligibility Criteria

• To Ensure the sales team achieves their agreed Monthly Sales Budget, club closing membership count and net gain through profitable and sustainable growth.
• Drive and lead a team of Membership consultants to club sales budget
• Drive and lead your Member retention consultant to desired Leaver goals and net gain.
• Have a keen eye on Retention delivered through excellent customers’ service to all club members and non-members.
• Drive new memberships sales daily, weekly and monthly.
• Lead Generation activity driven and focused.
• Target and goal driven.
• Effectively deal with members queries and is solution oriented.
• Positive and “can do” mindset.
• Basic computer proficiency skills.
• Excellent Communication skills.Team handling management and skills.