Medical Clinic Sales Pro: Convert Leads to Appointments

Life Medical Center DMCC; Dubai; On-site; AED 100,000 - 180,000; Full time

Job summary

Life Medical Centre DMCC in Dubai is seeking an experienced Clinic Sales Representative to manage patient inquiries, convert leads into appointments and treatments, and maintain CRM records. You will engage with prospective patients, follow up on leads, and work closely with medical staff to promote services.

The role emphasizes sales targets, customer service, and proactive lead management in a fast-paced healthcare environment. UAE healthcare experience is highly preferred.

Qualifications

• Previous experience in a medical clinic, aesthetic clinic, healthcare centre or similar healthcare business is strongly preferred.
• Previous experience in clinic sales, telesales, patient coordination, customer service or lead conversion.
• Must be comfortable using a CRM system for lead management and follow‑up.
• Strong experience handling WhatsApp, telephone and online inquiries.
• Excellent spoken and written English communication skills.
• Candidates whose native language is English will be highly preferred.
• Candidates with near-native or highly fluent professional English will also be considered.
• Confident speaking with patients and explaining services and treatment packages.
• Strong sales and closing skills.
• Excellent follow‑up ability.
• Comfortable working with monthly sales and conversion targets.
• Professional, confident and customer‑focused personality.
• Ability to work in a fast‑paced clinic environment.
• Good computer skills and ability to learn clinic software quickly.
• UAE healthcare or clinic experience is highly preferred.

Responsibilities

• Handle incoming patient leads from WhatsApp, phone calls, social media, website and other marketing channels.
• Respond to new inquiries quickly and professionally.
• Understand the patient's requirements and recommend appropriate clinic services.
• Convert inquiries into appointments, consultations and treatment bookings.
• Follow up consistently with leads who have not yet booked.
• Follow up with previous patients for repeat treatments, packages, upselling and cross-selling opportunities.
• Use the clinic's CRM system to manage leads, conversations, appointments and follow-ups.
• Ensure all leads are properly updated in the CRM with accurate status and notes.
• Maintain follow-up schedules and ensure no potential customer is missed.
• Explain treatment packages, promotions and prices professionally.
• Coordinate with doctors, therapists, nurses and reception staff regarding patient bookings.
• Contact old customer databases and reactivate previous patients.
• Build strong relationships with patients and provide excellent customer service.
• Meet agreed monthly sales, appointment and conversion targets.
• Maintain daily and weekly reporting of leads, appointments, conversions, pending leads and sales.

Skills

Lead conversion

CRM familiarity

Telesales

Customer service

Sales negotiation

WhatsApp/phone handling

English communication

Tools

CRM software

Job description

Life Medical Centre DMCC in Dubai is seeking an experienced Clinic Sales Representative to manage patient inquiries, convert leads into appointments and treatments, and maintain CRM records. You will engage with prospective patients, follow up on leads, and work closely with medical staff to promote services.

The role emphasizes sales targets, customer service, and proactive lead management in a fast-paced healthcare environment. UAE healthcare experience is highly preferred.