MEA Customer Success Specialist — End-to-End Orders (Hybrid, Dubai)

Essity Aktiebolag; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Office-based in Dubai

Job summary

Essity Aktiebolag in Dubai, UAE, is seeking a Customer Service Specialist MEA to manage the customer journey end-to-end—from order registration to documentation and ongoing communication. You will support customers across the Middle East and Africa, collaborating with Sales, Demand Planning, logistics and Compliance to keep orders moving smoothly.

You will be proactive, organized and solution-oriented with strong communication skills, comfortable working across teams and handling changing

Qualifications

• Higher education completed and able to work confidently with complex customer and order information.
• Experience in Customer Service or Order Management, ideally with end-to-end process responsibility.
• Proactive, organized and solution-oriented with strong communication and ownership.

Responsibilities

• Manage customer orders end-to-end from registration to coordination and communication.
• Act as a trusted contact for customers, providing clear updates and resolving questions and issues.
• Coordinate loading and delivery requirements with internal logistics teams to support timely order fulfilment.
• Collaborate with Demand Planning when orders differ from forecasts or need internal alignment.
• Maintain accurate price lists and prepare documentation packages following loading, including customer-specific/regulatory documents.
• Investigate complex or changing customer requirements and drive to resolution.
• Build cross-functional relationships to continuously improve ways of working.

Skills

Customer service

Order management

Tools

SAP

SAP S/4HANA

Job description

Essity Aktiebolag in Dubai, UAE, is seeking a Customer Service Specialist MEA to manage the customer journey end-to-end—from order registration to documentation and ongoing communication. You will support customers across the Middle East and Africa, collaborating with Sales, Demand Planning, logistics and Compliance to keep orders moving smoothly.

You will be proactive, organized and solution-oriented with strong communication skills, comfortable working across teams and handling changing