Customer Service Specialist MEA

Essity Higiene y Salud Mexico; Dubai; Hybrid; AED 120,000 - 180,000; Full time

Job summary

Essity is seeking a Customer Service Specialist MEA to own the customer journey from order registration to ongoing communication across the Middle East and Africa. You will collaborate with Sales, Demand Planning, logistics and Compliance to keep orders moving and resolve complex issues.

The role requires higher education and experience in customer service or order management, with hands-on SAP proficiency; SAP S/4HANA is advantageous.

Qualifications

• Higher education completed.
• Solid experience in Customer Service or Order Management.
• Hands-on experience with SAP; SAP S/4HANA is a plus.

Responsibilities

• Manage customer orders end-to-end from registration to delivery.
• Provide clear updates and resolve order-related questions and issues.
• Coordinate loading and delivery requirements with logistics teams.
• Work with Demand Planning when orders differ from forecasts.
• Maintain price lists and prepare documentation packages.
• Investigate complex customer requirements and drive resolution.
• Build cross-functional relationships to improve ways of working.

Skills

Customer service

Order management

Communication

Cross-functional collaboration

Ownership

Education

Higher education

Tools

SAP

SAP S/4HANA

Job description

Customer Service Specialist MEA

Do you enjoy taking ownership from start to finish? Are you motivated by solving complex customer needs and working across teams and markets? Join Essity and make an impact through great customer service across the Middle East and Africa.

About the Role

As a Customer Service Specialist MEA , you will manage the customer journey end-to-end, from order registration and coordination through documentation and ongoing customer communication.

Supporting customers across the Middle East and Africa, you will work across two of Essity's business areas and partner closely with teams including Sales, Demand Planning, logistics and Compliance. This is a broad customer service role where you will have the opportunity to take real ownership, navigate changing requirements and find practical solutions to keep orders and customer needs moving forward.

What You Will Do

• Order Management: Manage customer orders end-to-end, from order registration through coordination, follow-up and customer communication.
• Customer Support: Act as a trusted point of contact for customers, providing clear updates and resolving order-related questions and issues.
• Logistics Coordination: Coordinate loading and delivery requirements with internal logistics teams to support smooth and timely order fulfilment.
• Demand Coordination: Work closely with Demand Planning when customer orders differ from forecasts or require additional internal alignment.
• Pricing & Documentation: Maintain accurate price lists and prepare complete documentation packages following loading, including customer-specific or regulatory documents where required.
• Problem-Solving: Investigate complex or changing customer requirements, identify the right stakeholders and drive issues through to resolution.
• Cross-Functional Collaboration: Build effective relationships across teams and functions, bringing together the right expertise to support customers and continuously improve ways of working.

Who You Are

You have completed higher education and bring the structured thinking needed to work confidently with complex customer and order information.

You have solid experience in Customer Service, Order Management or a similar customer‑facing role, ideally with responsibility for an end-to-end process rather than one individual step.

You have hands‑on experience with SAP ; experience with SAP S/4HANA is an advantage. You are also comfortable working with numerical and order‑related information.

You are proactive, organized and solution‑oriented, with strong communication skills and a genuine sense of ownership. You are comfortable working across teams, managing changing requirements and following complex issues through to resolution.

You communicate confidently in English , both written and spoken. Additional languages are welcome but are not required.

What We Can Offer You

Our purpose, Breaking Barriers to Well‑being, provides meaning to everything we do. Join us to improve well‑being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.

Innovate for Good | Excel Together | Be You with Us

More About Location

This position is based in Dubai, UAE , and offers the opportunity to work in an international environment supporting customers across the wider Middle East and Africa region. The role is office‑based, with flexibility around office days and working hours.

You’ll join a collaborative customer service team and gain exposure to different markets, customer needs and business areas, while working closely with colleagues across multiple functions.

#LI-AR1

#LI-Hybrid

Application End Date: 24 lis 2026