Hybrid MEA Customer Service & Order Coordinator

Essity Higiene y Salud Mexico; Dubai; Híbrido; AED 120.000 - 180.000; Jornada completa

Descripción de la vacante

Essity is seeking a Customer Service Specialist MEA to own the customer journey from order registration to ongoing communication across the Middle East and Africa. You will collaborate with Sales, Demand Planning, logistics and Compliance to keep orders moving and resolve complex issues.

The role requires higher education and experience in customer service or order management, with hands-on SAP proficiency; SAP S/4HANA is advantageous.

Formación

• Higher education completed.
• Solid experience in Customer Service or Order Management.
• Hands-on experience with SAP; SAP S/4HANA is a plus.

Responsabilidades

• Manage customer orders end-to-end from registration to delivery.
• Provide clear updates and resolve order-related questions and issues.
• Coordinate loading and delivery requirements with logistics teams.
• Work with Demand Planning when orders differ from forecasts.
• Maintain price lists and prepare documentation packages.
• Investigate complex customer requirements and drive resolution.
• Build cross-functional relationships to improve ways of working.

Conocimientos

Customer service

Order management

Communication

Cross-functional collaboration

Ownership

Educación

Higher education

Herramientas

SAP

SAP S/4HANA

Descripción del empleo

Essity is seeking a Customer Service Specialist MEA to own the customer journey from order registration to ongoing communication across the Middle East and Africa. You will collaborate with Sales, Demand Planning, logistics and Compliance to keep orders moving and resolve complex issues.

The role requires higher education and experience in customer service or order management, with hands-on SAP proficiency; SAP S/4HANA is advantageous.