Customer Service Specialist MEA

Essity; Dubai; Presencial; AED 60.000 - 90.000; Jornada completa

Descripción de la vacante

Essity is seeking a Customer Service Specialist MEA to manage the customer journey end-to-end, from order registration through coordination, documentation and ongoing communication. You will support customers across the Middle East and Africa, collaborating with Sales, Demand Planning, logistics and Compliance.

You will handle order management, provide clear updates to customers, coordinate with internal teams, align with Demand Planning, maintain pricing and documentation, and resolve complex

Formación

• Higher education completed with structured thinking for complex customer and order information.
• Solid experience in Customer Service, Order Management or a similar customer-facing role.
• Hands-on experience with SAP; SAP S/4HANA experience is an advantage.
• Proactive, organized and solution-oriented with strong communication skills.
• Professional fluency in English.

Responsabilidades

• Order Management: Manage customer orders end-to-end, from order registration through coordination, follow-up and customer communication.
• Customer Support: Act as a trusted point of contact for customers, providing clear updates and resolving order-related questions and issues.
• Logistics Coordination: Coordinate loading and delivery requirements with internal logistics teams to support smooth and timely order fulfilment.
• Demand Coordination: Work closely with Demand Planning when customer orders differ from forecasts or require additional internal alignment.
• Pricing & Documentation: Maintain accurate price lists and prepare complete documentation packages following loading.
• Problem-Solving: Investigate complex or changing customer requirements and drive issues through to resolution.
• Cross-Functional Collaboration: Build effective relationships across teams and functions.

Conocimientos

Customer service experience

Order management

Communication skills

Structured thinking

Educación

Higher education completed

Herramientas

SAP

SAP S/4HANA

Descripción del empleo

As a Customer Service Specialist MEA, you will manage the customer journey end-to-end, from order registration and coordination through documentation and ongoing customer communication.

Supporting customers across the Middle East and Africa, you will work across two of Essity’s business areas and partner closely with teams including Sales, Demand Planning, logistics and Compliance.

What You Will Do:

• Order Management: Manage customer orders end-to-end, from order registration through coordination, follow-up and customer communication.
• Customer Support: Act as a trusted point of contact for customers, providing clear updates and resolving order-related questions and issues.
• Logistics Coordination: Coordinate loading and delivery requirements with internal logistics teams to support smooth and timely order fulfilment.
• Demand Coordination: Work closely with Demand Planning when customer orders differ from forecasts or require additional internal alignment.
• Pricing & Documentation: Maintain accurate price lists and prepare complete documentation packages following loading.
• Problem-Solving: Investigate complex or changing customer requirements and drive issues through to resolution.
• Cross-Functional Collaboration: Build effective relationships across teams and functions.

Who You Are:

• Higher education completed with structured thinking for complex customer and order information.
• Solid experience in Customer Service, Order Management or a similar customer-facing role.
• Hands-on experience with SAP; experience with SAP S/4HANA is an advantage.
• Proactive, organized and solution-oriented with strong communication skills.
• Professional fluency in English.