Marina Concierge: Luxury Guest Experience

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 67,000 - 112,000; Full time

Job summary

Wynn Al Marjan Island in Ras Al Khaimah seeks a Concierge - Marina Operations to welcome marina guests and crew, coordinating arrivals, stays and departures with resort teams to ensure exceptional service.

Reporting to the Director - Marina Operations, you will arrange dining, activities, transport, and other guest services, maintain guest profiles, handle requests with discretion, and uphold Wynn's service standards in an outdoor marina setting, including rotating shifts.

Qualifications

• Diploma or vocational qualification in Hospitality, Tourism, or related field preferred.
• Minimum three years in concierge or guest services roles.
• Experience in luxury hospitality, marina, yacht, or resort preferred.
• Excellent verbal and written English; additional languages are a plus.

Responsibilities

• Welcome marina guests and provide info on facilities and services.
• Coordinate guest arrivals and departures with resort teams.
• Arrange dining reservations, activities, transport and other services.
• Coordinate buggy services, baggage and transport needs for guests.
• Handle guest requests and ensure timely follow-up.
• Maintain guest profiles and shift handover records in systems.
• Assist with billing details and documentation of charges.
• Respond professionally to guest concerns with discretion.
• Protect guest privacy and coordinate with Security on access.

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Discretion

Education

Diploma in Hospitality

Tools

Marina management systems

Job description

Wynn Al Marjan Island in Ras Al Khaimah seeks a Concierge - Marina Operations to welcome marina guests and crew, coordinating arrivals, stays and departures with resort teams to ensure exceptional service.

Reporting to the Director - Marina Operations, you will arrange dining, activities, transport, and other guest services, maintain guest profiles, handle requests with discretion, and uphold Wynn's service standards in an outdoor marina setting, including rotating shifts.