Manpower Operations & Client Services Coordinator

Confidential Company; Abu Dhabi; On-site; AED 167,000 - 257,000; Full time

Job summary

Confidential Company in Abu Dhabi is seeking a Manpower Operations Coordinator to be the main operational contact for manpower clients. You will ensure workforce mobilization, deployment, compliance, payroll, and invoicing in line with contracts and UAE regulations.

The role covers end-to-end employee lifecycle from onboarding to exit, monitoring attendance and utilization, supporting mass recruitment, visa processing, and site coordination.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 5+ years in manpower supply or workforce operations in the UAE.
• Knowledge of UAE labour law and MOHRE procedures.

Responsibilities

• Serve as main operational contact for manpower clients ensuring service delivery per contracts.
• Coordinate employee lifecycle: onboarding, deployment, leave, demobilization, and exit.
• Monitor attendance, productivity, absenteeism, and idle time to optimize utilization.
• Support sourcing, cross-hiring, and mass recruitment as needed.
• Coordinate payroll inputs, invoicing, and collections processes.
• Provide tendering, quotation, and commercial support to Sales Team.
• Manage visa processing, medicals, quotas, and site access passes.
• Oversee transport, driver coordination, camp accommodation, PPE procurement.
• Liaise with HSE/compliance and visit sites to resolve grievances.
• Report deployment and operational issues to management.

Skills

MS Office

Excel

Communication skills

Labour law awareness

Driving licence

Education

Bachelor’s degree in Business Administration, Human Resources, Operations Management or related field

Job description

About the Role

We are looking for a Manpower Operations Coordinator to be the main operational contact for our manpower clients You will make sure our workforce is mobilized deployed compliant paid and invoiced in line with contracts approved job orders and UAE regulations

Key Responsibilities

• Ensure effective service delivery across all manpower clients in line with contracts client requirements and approved job orders
• Act as the key coordination point for client operations employee requirements and service delivery and handle client feedback and service issues promptly
• Manage the full employee lifecycle mobilization onboarding deployment leave rotation demobilization and exit formalities
• Monitor attendance productivity absenteeism and idle time and act to improve manpower utilization
• Support local sourcing cross-hiring and mass recruitment as required
• Coordinate payroll inputs and support invoicing including preparing and verifying manpower invoices and following up on collections
• Provide tendering quotation and commercial support to the Manpower Sales Team
• Coordinate visa processing medical examinations CICPA MOHRE quota requirements and site access passes while tracking document validity and renewal deadlines
• Oversee transportation and driver coordination labour camp accommodation and PPE procurement while managing supplier relationships
• Liaise with HSE and compliance teams and make regular site visits to check on employee welfare and resolve grievances
• Report regularly to management on deployment mobilization status and operational issues

Requirements

• Bachelor’s degree in Business Administration, Human Resources, Operations Management or a related field (or equivalent experience).
• At least 5 years of experience in manpower supply, outsourcing or workforce operations coordination in the UAE, preferably with oil and gas or industrial clients.
• Working knowledge of UAE labour law, MOHRE procedures and visa processing.
• Experience with client Management like NMDC.
• Experience with payroll coordination, timesheets and client invoicing.
• Strong proficiency in MS Office, particularly Excel, and excellent communication skills in English, Hindi, or Urdu are required.
• Valid UAE driving licence preferred.