Manager Wholesale Voice & Messaging

DU; Dubai; On-site; AED 350,000 - 620,000; Full time

Job summary

DU in Dubai seeks a senior Wholesale Commercial Manager to drive revenue targets, optimize costs, and manage a broad portfolio of roaming and messaging services. You will oversee 250+ roaming agreements, lead negotiations, and ensure seamless delivery across commercial and operational domains.

You will bring deep knowledge of Wholesale Voice, Roaming and Messaging, plus strong data analytics and stakeholder management skills.

Qualifications

• Minimum Bachelor degree in Business Administration or Business Marketing or Engineering or equivalent relevant professional experience.
• Minimum 5-7 years of experience in Wholesale Mobility Business.
• Strong ability to identify and develop new business, revenue and margin opportunities.
• Expert commercial and technical knowledge of Wholesale Voice, Roaming and Messaging businesses.
• Knowledge of emerging wholesale services including IoV, M2M, global travel eSIM, satellite, access numbers, 5G, VoLTE and Steering of Roaming.
• Strong commercial negotiation skills & track record of maintaining relationships with large customers and business partners.
• Ability to analyse traffic, revenue, profitability and partner-performance information.
• Knowledge of wholesale business‑management systems such as CSG, Mobileum, Syniverse, Nextgen and SharePoint.
• Fluent English with excellent written and verbal communication skills.
• Excellent presentation, stakeholder‑management and commercial communication skills.

Responsibilities

• Contribute to achieve revenue targets, margin, cost and quality KPI s for existing and new businesses.
• Improve profitability by negotiating for lower cost agreements to reduce cost.
• Roaming Agreements: Manage approx 250 Preferred Roaming Agreements with roaming partners globally.
• Knowledge Base: Expert in all commercial and operational aspects of existing Wholesale Voice, Roaming and Messaging businesses.
• New Business Development: from non-core businesses; contribute in growth and activities in areas of messaging, satellite, M2M, IoT, IoV, access numbers, voice, 5G Monetization, existing and new roaming services like VolTE.
• Business Operations and Business Continuity: Manage all aspects of stakeholder management and business; internal and external - like commercial negotiations, business case approvals, writing agreements, reviewing and approvals, quality management, deal fulfillment, steering of roaming oversight, voice traffic routing oversight, order to delivery management etc
• Product Launch: Participate in launch process for products, services, network interconnecting testing etc
• Partner Performance and Relationship Management: Manage partner performance for assigned partners; maintain strong business relationships with respective counterparts and senior management to enhance cooperation with partners for business growth
• Data Analytics and Decision Support: Monitor market trends, competitor activities and conduct analytics related to traffic, profitability analysis, roaming steering effectiveness analysis, revenue trend forecasting and data-driven commercial decision making
• Global Wholesale Events: Represent EITC in Global Wholesale Events like ITW, PTC, WAS, Capacity etc
• Systems and Tools: Expert knowledge on well-known wholesale business management systems like CSG, Mobileum, Syniverse, Nextgen, Sharepoint etc
• Risk Management and Compliance: Ensure adherence to risk management framework and requirements and compliance to processes and governance

Skills

Negotiation

Data analytics

Stakeholder management

Business development

Commercial analysis

Education

Bachelor degree in Business Administration

Tools

CSG

Mobileum

Syniverse

Nextgen

SharePoint

Job description

Key Accountabilities

• Contribute to achieve revenue targets, margin, cost and quality KPI s for existing and new businesses
• Improve profitability by negotiating for lower cost agreements to reduce cost
• Roaming Agreements: Manage approx 250 Preferred Roaming Agreements with roaming partners globally
• Knowledge Base: Expert in all commercial and operational aspects of existing Wholesale Voice, Roaming and Messaging businesses
• New Business Development: from non-core businesses; contribute in growth and activities in areas of messaging, satellite, M2M, IoT, IoV, access numbers, voice, 5G Monetization, existing and new roaming services like VolTE
• Business Operations and Business Continuity: Manage all aspects of stakeholder management and business; internal and external - like commercial negotiations, business case approvals, writing agreements, reviewing and approvals, quality management, deal fulfillment, steering of roaming oversight, voice traffic routing oversight, order to delivery management etc
• Product Launch: Participate in launch process for products, services, network interconnecting testing etc
• Partner Performance and Relationship Management: Manage partner performance for assigned partners; maintain strong business relationships with respective counterparts and senior management to enhance cooperation with partners for business growth
• Data Analytics and Decision Support: Monitor market trends, competitor activities and conduct analytics related to traffic, profitability analysis, roaming steering effectiveness analysis, revenue trend forecasting and data-driven commercial decision making
• Global Wholesale Events: Represent EITC in Global Wholesale Events like ITW, PTC, WAS, Capacity etc
• Systems and Tools: Expert knowledge on well-known wholesale business management systems like CSG, Mobileum, Syniverse, Nextgen, Sharepoint etc
• Risk Management and Compliance: Ensure adherence to risk management framework and requirements and compliance to processes and governance

Partner Profile

• Large Enterprise Customers: Mobile Network Operators (MNOs) like Etisalat Group, Saudi Telecom Company (STC), Ooredoo Group, AT&T, Verizon, Vodafone Group, Orange Group, Airtel Group, Hutchison Group, Telefonica Group, China Mobile, China Telecom etc.
• Mobile Virtual Network Operators (MVNOs) like Virgin Lycamobile, 1Global etc.
• Mobile Virtual Network Enablers (MVNEs) like Transatel, Webbing etc.
• Wholesale Messaging Aggregators like SAP, Twilio, GMS, Routemobile, Tanla etc.
• Wholesale Voice Carriers like Tata Canada, Vodafone Carrier Services (VCS), Belgacom International Carrier Services (BICS), Telecom Italia Sparkle (TIS), Telenor Global Services (TGS) etc.
• Cloud Service Providers OTTs like Microsoft, Google, Avaya, CISCO etc.

Qualifications

• Minimum Bachelor degree in Business Administration or Business Marketing, or Engineering or equivalent relevant professional experience.
• Minimum 5-7 years of experience in Wholesale Mobility Business.
• Strong ability to identify and develop new business, revenue and margin opportunities.
• Expert commercial and technical knowledge of Wholesale Voice, Roaming and Messaging businesses.
• Knowledge of emerging wholesale services, including IoV, M2M, global travel eSIM, satellite, access numbers, 5G, VoLTE and Steering of Roaming.
• Strong commercial negotiation skills & track record of maintaining relationships with large customers and business partners.
• Ability to analyse traffic, revenue, profitability and partner-performance information.
• Knowledge of wholesale business‑management systems such as CSG, Mobileum, Syniverse, Nextgen and SharePoint.
• Fluent English with excellent written and verbal communication skills.
• Excellent presentation, stakeholder‑management and commercial communication skills.