Manager Wholesale Voice & Messaging

Emirates Integrated Telecommunications Company PJSC (EITC); Dubai; On-site; AED 400,000 - 640,000; Full time

Job summary

Emirates Integrated Telecommunications Company PJSC (EITC) in Dubai seeks a senior Wholesale Mobility professional to drive revenue, margins and cost efficiency across Voice, Roaming and Messaging businesses.

You will manage ~250 roaming agreements worldwide, lead commercial negotiations, optimize partnerships, and contribute to new business development in IoT, IoV, 5G monetization and related services, with a strong focus on risk, compliance and data-driven decision making.

Qualifications

• Minimum Bachelor degree in Business Administration or Business Marketing, or Engineering or equivalent relevant professional experience.
• Minimum 5-7 years of experience in Wholesale Mobility Business.
• Strong ability to identify and develop new business, revenue and margin opportunities.
• Expert commercial and technical knowledge of Wholesale Voice, Roaming and Messaging businesses.
• Knowledge of emerging wholesale services, including IoV, M2M, global travel eSIM, satellite, access numbers, 5G, VoLTE and Steering of Roaming.
• Strong commercial negotiation skills & track record of maintaining relationships with large customers and business partners.
• Ability to analyse traffic, revenue, profitability and partner-performance information.
• Knowledge of wholesale business-management systems such as CSG, Mobileum, Syniverse, Nextgen and SharePoint.
• Fluent English with excellent written and verbal communication skills.
• Excellent presentation, stakeholder-management and commercial communication skills.

Responsibilities

• P&L: Contribute to revenue targets, margin, cost and quality KPI’s for existing and new businesses.
• Roaming Agreements: Manage ~250 Preferred Roaming Agreements with roaming partners globally.
• Knowledge Base: Expert in commercial and operational aspects of Wholesale Voice, Roaming and Messaging.
• New Business Development: Contribute to growth in messaging, IoT, IoV, 5G monetization and roaming services.
• Business Operations: Manage negotiations, approvals, quality management and deal fulfillment.
• Product Launch: Participate in launch process for products, services, interconnects and testing.
• Partner Performance: Manage partner performance and senior-level relationships to drive growth.
• Data Analytics: Monitor market trends, profitability and revenue forecasting for data-driven decisions.
• Global Events: Represent EITC at wholesale events like ITW, PTC, WAS, Capacity.
• Systems & Tools: Utilize wholesale management systems like CSG, Mobileum, Syniverse, Nextgen, SharePoint.
• Risk & Compliance: Ensure adherence to risk management framework and governance.

Skills

P&L management

Roaming agreements

Negotiation

Partner relationship management

Data analytics

Decision support

Stakeholder management

Commercial negotiations

Market/industry knowledge

Risk & compliance

Product launch support

Global roaming operations

Education

Bachelor degree in Business Administration or Business Marketing or Engineering

Tools

CSG

Mobileum

Syniverse

Nextgen

SharePoint

Job description

Key Accountabilities:

• P&L: Contribute to achieve revenue targets, margin, cost and quality KPI’s for existing and new businesses. Improve profitability by negotiating for lower cost agreements to reduce cost.


• Roaming Agreements: Manage approx. 250 Preferred Roaming Agreements with roaming partners globally.


• Knowledge Base: Expert in all commercial and operational aspects of existing Wholesale Voice, Roaming and Messaging businesses.


• New Business Development (from non-core businesses): Contribute in growth and activities in areas of messaging, satellite, M2M, IoT, IoV, access numbers, voice, 5G Monetization, existing & new roaming services like VolTE.


• Business Operations & Business Continuity: Manage all aspects of stakeholder management & business (Internal & external) - like commercial negotiations; business case approvals; writing agreements, reviewing & approvals; quality management; deal fulfillment; steering of roaming oversight; voice traffic routing oversight; order to delivery management etc.


• Product Launch: Participate in launch process for products, services, network interconnecting, testing, etc.


• Partner Performance & Relationship Management: Manage partner performance for assigned partners. Maintain strong business relationships with respective counter parts and senior management to enhance cooperation with partners for business growth.


• Data Analytics & Decision Support: Monitor market trends, competitor activities & conduct analytics related to traffic, profitability analysis; roaming steering effectiveness analysis; revenue trend forecasting; and data-driven commercial decision making.


• Global Wholesale Events: Represent EITC in Global Wholesale Events like ITW, PTC, WAS, Capacity etc


• Systems & Tools: Expert knowledge on well-known wholesale business management systems like, CSG, Mobileum, Syniverse, Nextgen, Sharepoint etc.


• Risk Management & Compliance: Ensure adherence to risk management framework & requirements and compliance to processes and governance.


• Partner Profile: The partners are Large Enterprise Customers like:
  
  
  
  • Mobile Network Operators (MNO’s) like Etisalat Group, Saudi Telecom Company (STC), Ooredoo Group, AT&T, Verizon, Vodafone Group, Orange Group, Airtel Group, Hutchison Group, Telefonica Group, China Mobile, China Telecom etc.
  
  
  • Mobile Virtual Network Operators (MVNO’s) like Virgin, Lycamoble, 1Global etc.
  
  
  • Mobile Virtual Network Enabler (MVNE’s) like Transatel, Webbing etc.
  
  
  • Wholesale Messaging Aggregators like SAP, Twilio, GMS, Routemobile, Tanla etc.
  
  
  • Wholesale Voice Carriers like Tata Canada, Vodafone Carrier Services (VCS), Belgacom International Carrier Services (BICS), Telecom Italia Sparkle (TIS), Telenor Global Services (TGS) etc.
  
  
  • Cloud Service Providers / OTT’s like Microsoft, Google, Avaya, CISCO etc.
  
  
  
  

Qualifications, Experience and Skills:

• Minimum Bachelor degree in Business Administration or Business Marketing, or Engineering or equivalent relevant professional experience.


• Minimum 5-7 years of experience in Wholesale Mobility Business.


• Strong ability to identify and develop new business, revenue and margin opportunities.


• Expert commercial and technical knowledge of Wholesale Voice, Roaming and Messaging businesses.


• Knowledge of emerging wholesale services, including IoV, M2M, global travel eSIM, satellite, access numbers, 5G, VoLTE and Steering of Roaming.


• Strong commercial negotiation skills & track record of maintaining relationships with large customers and business partners.


• Ability to analyse traffic, revenue, profitability and partner-performance information.


• Knowledge of wholesale business-management systems such as CSG, Mobileum, Syniverse, Nextgen and SharePoint.


• Fluent English with excellent written and verbal communication skills.


• Excellent presentation, stakeholder-management and commercial communication skills.