Manager - Inside Sales

Dubizzle Group; Dubai; On-site; AED 180,000 - 280,000; Full time

Benefits offered by this job

Competitive tax-free salary

Comprehensive health insurance

Annual air ticket allowance

Employee discounts across the Emirates

Learning and development opportunities

Job summary

Bayut & dubizzle is seeking an experienced Sales Team Lead to manage a team of telesales account managers and executives in Dubai. You will drive performance, set targets and forecast sales, while coaching for higher productivity and client conversions.

The role requires 2+ years in telesales and 4+ years in leading sales teams, with hands-on Zendesk and CRM usage. You will mentor staff, handle inquiries, and contribute to a fast-paced, results-driven environment.

Qualifications

• 2+ years of telesales experience.
• 4+ years leading telesales or sales teams.
• Hands-on with Zendesk, CRMs and MS Excel.
• Strong analytical, organizational and leadership skills.
• Excellent interpersonal and team management skills.
• Result-oriented problem solver.
• Bachelor's degree preferred.
• Salesforce experience preferred.

Responsibilities

• Train, mentor and lead a team of sales account managers and telesales executives.
• Meet or exceed team productivity, SLA volumes and client conversion targets.
• Set and track sales targets, and prepare monthly, quarterly and annual sales forecasts.
• Conduct team meetings and generate detailed team performance reports.
• Assist with hiring and training of new team members.
• Handle customer inquiries and complaints, with occasional client visits.

Skills

Telesales

Team leadership

CRM software

Excel

Analytical thinking

Education

Bachelor's degree

Tools

Zendesk

Job description

Responsibilities

• Train, mentor and lead a team of sales account managers and telesales executives
• Meet or exceed team productivity, SLA volumes and client conversion targets
• Set and track sales targets, and prepare monthly, quarterly and annual sales forecasts
• Conduct team meetings and generate detailed team performance reports
• Assist with hiring and training of new team members
• Handle customer inquiries and complaints, with occasional client visits

Requirements

• 2+ years of experience with telesales
• 4+ years managing telesales or sales executive teams
• Hands-on experience with Zendesk, CRMs and MS Excel
• Strong analytical, organisational and leadership skills
• Excellent interpersonal and team management skills
• Result-oriented problem solver

Preferred Qualifications

• Bachelor's degree
• Salesforce experience

Benefits

• Competitive tax-free salary
• Comprehensive health insurance
• Annual air ticket allowance
• Employee discounts across the Emirates
• Learning and development opportunities

About the Company

Bayut & dubizzle are leading homegrown online classifieds and property platforms in the UAE, part of Dubizzle Group.