Manager, Distribution, One and Only One Za'abeel

One&Only Resorts; Dubai; On-site; AED 250,000 - 450,000; Full time

Job summary

One&Only Resorts in Dubai is seeking a Distribution Manager to optimize the hotel's distribution ecosystem and maximize revenue across CRS, GDS, OTAs and third-party channels. You will own connectivity and set-up across distribution platforms and work closely with Revenue Management, Reservations, Sales, Marketing and Kerzner Corporate teams.

You will ensure rate parity, accurate availability and inventory, while driving efficient channel performance in a luxury, guest-focused environment.

Qualifications

• 3–5 years' experience in hotel distribution, revenue management or ecommerce within upscale/luxury environment.
• Strong hands-on knowledge of CRS, PMS, GDS, channel managers, OTA extranets and booking engines.
• Experience with SynXis and OPERA Cloud is preferred.
• Advanced Excel knowledge; Business Analytics is a plus.
• Must be a fast learner and able to work under pressure.

Responsibilities

• Optimize distribution ecosystem across CRS, GDS, OTAs and third-party channels to maximize revenue and profitability.
• Maintain rate parity and conduct daily monitoring with corporate tools.
• Collaborate with Revenue Management, Reservations, Sales, Marketing and Kerzner Corporate teams to align distribution strategy with commercial objectives.
• Own connectivity between PMS, CRS, GDS, booking engine, OTAs and third-party platforms; troubleshoot mapping, inventory or interface failures.
• Train hotel colleagues on revenue management processes and ensure up-to-date materials.

Skills

Revenue management

Data analysis

Excel

Communication

Fast learner

Tools

SynXis

OPERA Cloud

GDS

Booking engines

Job description

( 20750 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About The Role

The Distribution Manager is responsible for optimizing the hotel's distribution ecosystem to ensure accurate availability, rates and inventory across all channels while maximizing revenue, channel efficiency and profitability. The role owns the integrity and performance of CRS, GDS, OTA and third-party distribution channels and works closely with Revenue Management, Reservations, Sales, Marketing and Kerzner Corporate teams to ensure distribution strategy supports the hotel's overall commercial objectives.

Key Duties And Responsibilities

• Effective strategy implementation for optimal restaurant revenue performance.
• Build and manage database information for CRS, GDS, PMS and OTAs
• Manage the implementation of OTA’s, tour operators & DMC’s on various distribution platforms
• Ensure rate parity across channels and partners, with daily monitoring in support with corporate tools.
• Monitor competitors’ performance including pricing strategies and product improvement.
• Develop distribution system standards and procedures, e.g. rate code and room type set up, rate loading form, etc.
• System set up and maintenance for ancillaries related systems.
• Ensure booking systems and team efficiencies to ensure desired capture ratios through reservation channels.
• Ensures optimal use of various distribution channels available for the property to produce the maximum yield.
• Keep timely records of lost businesses and formulate plans.
• Close collaboration with Sales & Marketing teams to ensure up to date content across platforms.
• Identifying best opportunity and best technical ways for reservations direct delivery into PMS / CRS for Tour Operators / DMCs, third-party websites, and external guests and drive implementation.
• Own and continuously audit connectivity between PMS, CRS, GDS, booking engine, OTAs and third-party distribution platforms, proactively identifying mapping, inventory, rate or interface failures that may result in revenue loss or guest booking friction.
• Maintain partner implementation tracking sheet up to date with all related accurate information.
• Keep close relationships and collaboration with third parties’ partners, developing revenue strategies.
• Manage of OTAs content and strategies implementation, based on reporting insights.
• Training sales and front office teams to understand revenue management principles and the roles they play.
• Keep Training material up to date and provide a training platform, to an enlarged audience.
• Provide guidance and support to hotel colleagues on revenue management processes and procedures.
• Conduct training sessions to enhance revenue awareness and understanding across the organization.
• Manage Distribution Channels Daily operation, set targets and timelines for implementation tasks as well as any troubleshooting and hotel assistance. Control work evolution and assess change in planning.
• Manage Distribution Systems to anticipate business at risk and act accordingly.
• Assisting in the development and execution of the Strategic Business Plan and the annual operating budget for the hotel.
• Business Analytics application for comprehensive reporting and decision-making.
• Foster a collaborative and high-performance revenue culture across related areas.
• Staying abreast of industry and local market trends

About You

• 3–5 years' experience in hotel distribution, revenue management or e-commerce within an upscale/luxury environment.
• Strong hands-on knowledge of CRS, PMS, GDS, channel managers, OTA extranets and booking engines.
• Solid knowledge of Central Reservation Systems, Interfaces, onward distribution platforms and OTA extranets.
• Experience with SynXis and OPERA Cloud is preferred.
• Skilled in analysis, problem solving and decision making.
• Advanced Excel knowledge; extremely comfortable compiling and manipulating data.
• Business Analytics is a plus.
• Must be a fast learner and able to work under pressure.
• Must work independently.
• Time management and attention to detail.
• Good communication skills to collaborate with colleagues in Sales, Marketing & Revenue Management

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.