Customer Manager (Chinese National)

CDHORIZON United Arab Emirates; Dubai; On-site; AED 180,000 - 360,000; Full time

Job summary

CDHORIZON United Arab Emirates in Dubai seeks a seasoned Customer Lifecycle and Sales Operations professional to lead localized CRM implementations, customer segmentation, and price management for the UAE Business Division. You will drive data analysis, enablement across departments, and ensure digitalized, standardized sales processes, reporting on key metrics like lead conversion and customer value.

English proficiency and UAE market knowledge are essential to align with multinational teams

Qualifications

• Bachelor’s degree or above with 3+ years in customer management, Sales Operations or sales management.
• Experience in B2B industries such as construction engineering, infrastructure, or related fields is preferred.
• Familiarity with UAE/GCC construction market and project-based business operation models is preferred.

Responsibilities

• Establish and continuously optimize the customer management mechanism for the UAE Business Division across the full lifecycle, including access, segmentation, development, partnerships and exit.
• Conduct customer stratification and differentiated operation with focus on core and high-potential customers.
• Establish daily sales management mechanisms, manage opportunities, track sales funnel and key projects, and monitor targets.
• Collaborate on price management rules, quotation workflows and policy enforcement for major projects.
• Develop data dashboards and regularly analyze metrics like customer structure, activity, leads, contributions, and sales process execution.
• Promote CRM and related tools to improve digitization and standardization of sales management in the UAE unit.
• Interface with overseas teams and HQ to implement customer management systems and requirements locally.
• Summarize best practices and enable the sales team through training and reviews to raise overall customer operation capability.

Skills

B2B CRM

Lead management

Sales funnel

Price management

Data analysis

CRM tooling

Education

Bachelor's degree or above

Job description

Responsible for the localized implementation of the customer management system and sales process management of the UAE Business Division, and improves customer development quality, sales management efficiency and customer full lifecycle value by means of customer stratification, opportunity management, price management, sales process standardization and Data Analysis, so as to provide support for the achievement of business operation objectives.

II. Key Job Responsibilities

1. Customer Lifecycle Management

Responsible for establishing and continuously optimizing the customer management mechanism of the UAE Business Division, covering the whole lifecycle management including customer access, customer stratification, customer development, partnership maintenance and customer exit; promoting the implementation of specifications for customer information completeness, customer labels and classification standards.

2. Customer Segmentation and Differentiated Operation

We will conduct customer stratification based on dimensions including customer scale, business potential, cooperation status, credit standing and contribution, formulate differentiated customer development and maintenance strategies in coordination with all product lines, and prioritize the operation of core customers and high-potential customers.

3. Sales Process and Opportunity Management

Responsible for the establishment and implementation of daily sales management mechanisms, including customer visits, business opportunity follow-up, Sales Funnel, key project tracking, and sales target process management; regularly analyze sales process data, identify issues and drive improvements.

4. Price and Sales Policy Management

Collaborate with business leaders to establish and improve price management rules, quotation and approval mechanisms, track the implementation of price policies, conduct analysis and process control over abnormal prices and quotations for major projects, and enhance the standardization of price management.

5. Customer and Operational Data Analysis

Establish Data Dashboard related to customer management and Sales Operations, and regularly analyze key metrics such as customer structure, customer activity, lead conversion rate, customer contribution, and sales process execution to provide data support for business management and operational decision-making.

6. Implementation of Systems and Management Tools

Promote the application of CRM and relevant customer management tools in the UAE Business Department, and continuously optimize management processes including customer information, business opportunities, visits, and Sales Funnel, so as to improve the digitalization and standardization level of sales management.

7. Cross-departmental collaboration and headquarters liaison

As the customer management interface of the UAE business department, I will interface with the customer management department of the overseas mini headquarters, and collaborate with teams including sales, business, finance/accounts receivable and assets to promote the effective implementation of customer management‑related systems and requirements in the local region.

8. Best Practice Accumulation and Enablement

Summarize excellent customer development and management cases of various product lines in the UAE, develop standardized methods, tools and a case base, and empower the sales team through training, review and other means to improve the overall customer operation capability.

III. Qualifications for the Position

1. Educational Background and Experience

Bachelor's degree or above, preferably in Marketing, Business Administration, International Trade, engineering management, Civil Engineering or other related disciplines; with at least 3 years of relevant experience in customer management, Sales Operations or sales management. Candidates with a background in B2B industries such as construction engineering, infrastructure, construction machinery, equipment leasing, building materials or industrial products are preferred; those familiar with the UAE/GCC construction engineering market and project-based business operation models are preferred.

2. Understanding of the Industry and Clients

Familiar with the client ecosystem of the construction engineering industry, with a certain understanding of general contractors, subcontractors, engineering project clients and clients in the relevant industrial chain; capable of conducting client segmentation, business opportunity identification and sales process management in combination with project progress, client demands and equipment usage scenarios. Candidates with local construction industry client resources in the UAE or experience in managing large-scale engineering project clients are preferred.

3. Professional Competence

Familiar with B2B customer lifecycle management, customer segmentation and sales process management methodologies; proficient in lead management, Sales Funnel, price management and sales Data Analysis; experienced with CRM systems and sales management tools, capable of driving the implementation of management mechanisms from rule formulation to practical deployment.

4. Data Analysis Capability

Strong data sensitivity and business analysis capabilities are required, with the ability to identify business issues based on customer, business opportunity and sales data and put forward targeted improvement suggestions; proficiency in Excel, and experience in Data Analysis tools such as Power BI is preferred.

Possess strong cross-departmental communication, coordination and promotion capabilities, and be able to collaborate effectively with different product lines and multicultural teams; have a strong sense of principle, execution ability and result orientation, and be capable of driving the sales team to implement management requirements.

6. Language and Territorial Requirements

Proficiency in English as a working language; work experience in the UAE or GCC region is preferred; familiarity with the local construction engineering industry, B2B customer characteristics and business environment is a plus.