CE & Digitalization Manager — Customer Experience Leader

DU UAE; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading telecommunications company in the UAE seeks a Manager for CE & Digitalization in the Government & Key Accounts segment. The ideal candidate will have a Bachelor’s degree and at least 7 years of experience in Training Management, including 2 years as a Sales Training Manager. This role involves tracking customer experiences, collaborating with teams, and coaching team members to enhance customer services. The company is focused on improving customer relationships and brand awareness in the market.

Qualifications

• Minimum qualification of a Bachelor Degree in telecom engineering, business, marketing, or equivalent.
• At least 7 years of experience in a Training Management post.
• Minimum 2 years as a Sales Training Manager.

Responsibilities

• Track customer experiences across online and offline channels.
• Collaborate with marketing and sales to enhance customer services.
• Align customer experience strategies with marketing initiatives.
• Identify customer needs and maintain positive experiences.
• Analyze customer feedback and prepare reports.
• Deliver Enterprise NPS & BHI targets.
• Create awareness of ‘du’ within the MELE segment.
• Coach and develop cross-functional team members.
• Resolve issues among team members.

Skills

Fluent English both spoken and written

Strong technical knowledge of the organization's products, services

Strong knowledge of sales processes and techniques

Excellent communication and interpersonal skills

Strong planning and organizing skills

Strong facilitator and presenter

Strong team player and able to work on own initiative

Strong organizational and administration skills

Strong coaching and mentoring skills

Excellent personal effectiveness and flexibility to handle multi tasks proactively

Education

Bachelor Degree in telecom engineering, business, marketing or equivalent

Master’s Degree preferred

Job description

A leading telecommunications company in the UAE seeks a Manager for CE & Digitalization in the Government & Key Accounts segment. The ideal candidate will have a Bachelor’s degree and at least 7 years of experience in Training Management, including 2 years as a Sales Training Manager. This role involves tracking customer experiences, collaborating with teams, and coaching team members to enhance customer services. The company is focused on improving customer relationships and brand awareness in the market.