Manager CE & Digitalization

du; Dubai; On-site; AED 279,000 - 469,000; Full time

Job summary

du is seeking a Senior Training Manager to lead end-to-end training programs in the UAE. You will drive customer experience improvements by aligning training with marketing and sales, coaching cross-functional teams, and delivering measurable NPS outcomes.

The role requires a strong telecom background, leadership in training management, and the ability to communicate effectively across all levels. On-site in Dubai, with a focus on MELE markets.

Qualifications

• Minimum 7 years of experience in a Training Management post (including at least 2 years as Sales Training Manager).
• Excellent understanding of Telecommunications is preferred.
• Bachelor degree in telecom engineering, business, marketing or equivalent; Master’s degree preferred.

Responsibilities

• Track and improve customer experiences across online and offline channels.
• Collaborate with marketing and sales to enhance customer services and brand awareness.
• Align customer experience strategies with marketing initiatives.
• Inform customers about new product features and functionalities.
• Identify customer needs and take proactive steps to maintain positive experiences.
• Analyze feedback on product ranges and prepare reports.
• Deliver Enterprise NPS & BHI targets by building customer relationships within du.
• Increase awareness of 'du' in MELE segment and drive TOA/Consideration.
• Coach and drive cross-functional team members and SPOCs toward targets.

Skills

Fluent English

Strong communication

Sales processes

Planning & organizing

Coaching & mentoring

Interpersonal skills

Presenting skills

Team player

Attention to detail

Cross-functional collaboration

Education

Bachelor degree

Master's degree preferred

Job description

Job Location:

Dubai, United Arab Emirates

Date Posted:

12 October 2026

Job Reference/ID:

12653

Job Description / Role:

The job purpose is to support the implementation of an effective risk management, compliance and internal control framework within the function(s) supported to ensure risks, regulatory requirements and controls are being managed appropriately in a proactive, risk based and disciplined manner.

Key Responsibilities:

• Tracking customer experiences across online and offline channels, devices, and touchpoints.


• Collaborating with marketing and sales teams to enhance customer services and brand awareness.


• Aligning customer experience strategies with marketing initiatives.


• Informing customers about new product features and functionalities.


• Identifying customer needs and taking proactive steps to maintain positive experiences.


• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.


• Deliver Enterprise NPS & BHI targets through focusing on building customer relationship and engagement with du.


• Responsible for creating awareness of ‘du’ within the MELE segment by increasing ‘TOMA’ & ‘Consideration’.


• Coach, motivate, develop, guide and drive cross functional team members and relevant SPOCs towards target achievement and improvements.


• Positively resolve issues among the cross functional team members to focus on meeting overall objective for the customer.

Experience Required:

• Minimum 7 years of experience in a Training Management post (out of which at least 2 years as Sales Training Manager).


• Excellent understanding of Telecommunications is preferred.

Education Qualifications:

• Minimum Bachelor Degree in telecom engineering, business, marketing or equivalent (Master’s Degree preferred).

Skills Required:

• Fluent English both spoken and written.


• Strong technical knowledge of the organization’s products, services.


• Strong knowledge of sales processes and techniques.


• Excellent communication and interpersonal skills.


• Ability to communicate at all levels.


• Strong planning and organizing skills.


• Strong facilitator and presenter.


• Strong team player and able to work on own initiative.


• Strong organizational and administration skills and attention to details.


• Strong coaching and mentoring skills.


• Excellent personal effectiveness and flexibility to handle multi tasks proactively.

Languages:

Fluent English both spoken and written.

Employment / Job Type:

Full Time

About the Company:

du is a UAE telecommunications and digital services company serving consumers and businesses. Career opportunities include network engineering, technology, cybersecurity, digital products, data, sales, customer experience, finance, marketing, human resources, and corporate functions.

Company Industry:

Telecommunications

Department / Functional Area:

Manager

Closing Date:

Not mentioned (apply as soon as possible)