Mall Tenant Relations & Operations Lead

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Al-Futtaim Group Real Estate is seeking a Tenant Relations Manager I Real Estate at Arabian Center in Dubai. The role focuses on fostering strong tenant relationships, managing permits, coordinating with tenants on mall procedures, and supporting marketing and events.

You will conduct inspections, compile reports, ensure compliance, and collaborate with Leasing, Marketing, Finance, and Operations to maintain smooth mall operations and high tenant satisfaction.

Qualifications

• Graduation in any degree.
• Fluency in English.
• 3-5 years of coordination/follow-ups experience, preferably in a shopping center.
• Skills in internal and external coordination.

Responsibilities

• Approve work permits related to maintenance, display, and merchandising inside shops.
• Follow up with tenants and Operations Team to close open work permits.
• Daily dispatch of approved work permits before close of business hours.
• Ensure NOC are sent to all retailers upon request.
• Correspond with tenants regarding mall events, timings, operational policies, and compliance.
• Support outstanding tenant payments and follow-ups.
• Conduct pre-opening meetings for new retailers and exit procedures for closing retailers in coordination with leasing.
• Engage tenants in marketing programs and mall events.
• Conduct weekly and spot inspections with tenants to ensure industry best practices.
• Conduct back of house inspections with security and Ops to prevent hazards.
• Submit monthly reports such as sales, OCR, performance, and sales vs footfall analyses.
• Prepare and submit sales budgeting and forecasts.
• Stay in regular communication with tenants via newsletters, memos, and meetings.
• Follow up with tenants to submit audited sales in coordination with finance.
• Maintain up-to-date compliance documents and tenant data.
• Identify and support bottom-performing retailers with action plans in coordination with Marketing.
• Support FM & Finance departments on outstanding payments like AMC, AR, and utility bills.
• Facilitate tenant exit processes and pre-opening processes linking various departments.
• Ensure tenant compliance and performance reports are submitted timely.
• Arrange meetings with tenants to maintain strong relationships.
• Update tenant performance trackers and support low-performing tenants.
• Manage and escalation nonroutine job requests for timely resolution.
• Conduct weekly inspections with HSE officer, Security Team, and Operations to ensure policy adherence.
• Conduct weekly inspections for F&B outlets and biweekly inspections for other stores.
• Issue and manage job requests for tenants as needed, ensuring prompt approval of routine requests.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Time management

Education

Graduation in any degree

Job description

Al-Futtaim Group Real Estate is seeking a Tenant Relations Manager I Real Estate at Arabian Center in Dubai. The role focuses on fostering strong tenant relationships, managing permits, coordinating with tenants on mall procedures, and supporting marketing and events.

You will conduct inspections, compile reports, ensure compliance, and collaborate with Leasing, Marketing, Finance, and Operations to maintain smooth mall operations and high tenant satisfaction.