Tenant Relations Executive - Mall Operations

AlFuttaim; Dubai; On-site; AED 100,000 - 156,000; Full time

Job summary

Al-Futtaim is hiring a Tenant Relations Executive for Mall Operations in Dubai. The role focuses on tenant coordination, compliance, work-permit management, and retailer engagement to support Arabian Center's smooth operations.

The candidate will liaise with leasing, finance, facilities management, security, HSE, marketing, and operations teams to maintain retailer performance and mall standards. Strong English, 3–5 years of related experience, and mall familiarity are preferred.

Qualifications

• Bachelor's degree in any discipline.
• 3 to 5 years of experience in tenant coordination, mall operations, or related fields.
• Shopping center or mall experience is strongly preferred.
• Strong communication and interpersonal skills for retailers and internal teams.
• Ability to coordinate multiple tenant requests and follow-ups.
• Fluent English communication skills and professional/ diplomatic approach.

Responsibilities

• Review and approve eligible work permits for maintenance, displays, merchandising, and other activities inside tenant premises.
• Follow up with retailers and the Operations Team to ensure permits are completed and closed.
• Coordinate issuance of NOCs requested by retailers per mall procedures.
• Communicate mall events, hours, policies, and compliance requirements to tenants.
• Maintain regular contact with retailers through meetings, memos, newsletters, and correspondence.
• Prepare monthly tenant reports covering sales, occupancy cost ratios, performance, and sales-to-footfall trends.
• Coordinate action plans for lower-performing retailers with Marketing and internal stakeholders.
• Support Facilities Management and Finance with follow-up on charges and outstanding amounts.

Skills

Tenant relations

Property Management

Mall operations

Retailer engagement

Work permit management

NOC coordination

Tenant coordination

Sales reporting

Microsoft Excel

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

Tenant Relations Executive - Mall Operations Job Snapshot Role: Tenant Relations Executive - Mall Operations Location: Dubai, United Arab Emirates Industry: Real Estate Function: Property Management Experience: 3 to 5 years Job Type: Full-time

Position Overview Tenant Relations Executive - Mall Operations in Dubai, United Arab Emirates is a Real Estate opportunity focused on tenant coordination, shopping mall operations, compliance, work permit management, performance reporting, and retailer engagement. Al-Futtaim is hiring an experienced tenant relations professional to support smooth operations at Arabian Center by strengthening retailer communication, monitoring compliance, coordinating inspections, and helping tenants achieve consistent operational and commercial performance.

Job Details Country: United Arab Emirates City: Dubai Industry: Real Estate Function: Property Management Salary: 9000-14000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context The Tenant Relations Executive will serve as a key coordination point between mall management and retailers, helping ensure that tenants understand operational procedures, comply with property requirements, and receive timely support for day‑to‑day matters. The position combines tenant communication, work permit administration, inspections, financial follow‑up, performance reporting, and coordination with leasing, finance, facilities management, security, HSE, operations, and marketing teams. By maintaining strong relationships and resolving operational issues efficiently, the executive will contribute to retailer satisfaction, mall safety, commercial performance, and the overall reputation of Arabian Center.

Key Responsibilities

• Review and approve eligible work permits for maintenance, visual displays, merchandising, and other approved activities inside tenant premises.
• Follow up with retailers and the Operations Team to ensure open work permits are completed and formally closed.
• Distribute approved work permits within required operating timelines.
• Coordinate issuance of NOCs requested by retailers in accordance with mall procedures.
• Communicate mall events, operating hours, policies, procedures, and compliance requirements to tenants.
• Maintain regular contact with retailers through meetings, memos, newsletters, and operational correspondence.
• Support follow‑up on outstanding tenant payments in coordination with Finance and relevant departments.
• Conduct pre‑opening meetings with incoming retailers and ensure operational requirements are understood before trading begins.
• Coordinate tenant exit procedures with Leasing and other departments when stores close or vacate premises.
• Encourage retailers to participate in mall marketing campaigns, promotions, events, and customer engagement initiatives.
• Conduct scheduled and spot inspections with tenants to identify operational, safety, housekeeping, and compliance concerns.
• Participate in back‑of‑house inspections with Security and Operations teams to identify potential hazards.
• Conduct weekly inspections of food and beverage outlets and biweekly inspections of other retail units.
• Work with HSE, Security, and Operations teams to ensure identified issues are corrected within agreed timelines.
• Prepare monthly tenant reports covering sales, occupancy cost ratios, performance, and sales‑to‑footfall trends.
• Contribute to sales budgeting and forecasting activities using retailer performance information.
• Follow up with tenants for submission of audited sales figures in coordination with Finance.
• Maintain accurate tenant records, compliance documents, contact information, and operational data.
• Update tenant performance trackers and identify retailers requiring additional commercial or operational support.
• Coordinate action plans for lower‑performing retailers with Marketing and relevant internal stakeholders.
• Support Facilities Management and Finance with follow‑up on AMC charges, accounts receivable, utility bills, and other outstanding amounts.
• Facilitate communication between tenants and internal departments during opening, trading, renovation, and exit stages.
• Raise routine job requests and ensure required approvals are obtained promptly.
• Escalate nonroutine maintenance, operational, or tenant requests to the appropriate department for resolution.
• Monitor outstanding actions and keep tenants informed until issues are resolved.
• Maintain inspection records, correspondence, reports, and supporting documentation for operational reference.

Ideal Profile

The position is suitable for a tenant coordination professional who understands the operational demands of a shopping center and can maintain effective relationships with retailers while enforcing property standards.

• Bachelor 's degree in any discipline.
• 3 to 5 years of relevant experience in tenant coordination, mall operations, property administration, retail operations, or a related field.
• Shopping center or mall experience is strongly preferred.
• Strong communication and interpersonal skills for dealing with retailers, internal teams, contractors, and service providers.
• Ability to coordinate multiple tenant requests and follow‑ups simultaneously.
• Good organizational and time management skills.
• Experience preparing operational reports and maintaining structured documentation.
• Confidence conducting tenant inspections and following up on non‑compliance.
• Strong attention to deadlines, approvals, and administrative accuracy.
• Ability to interpret retailer performance information and identify areas requiring action.
• Comfortable coordinating with Leasing, Finance, Facilities Management, Security, HSE, Marketing, and Operations teams.
• Fluent English communication skills.
• Professional and diplomatic approach when resolving tenant concerns or enforcing mall policies.
• Ability to work in a fast‑moving retail property environment.

Skills Set

• Tenant relations
• Property Management
• Mall operations
• Shopping center operations
• Tenant coordination
• Retailer engagement
• Work permit management
• NOC coordination
• Tenant compliance
• Retail inspections
• HSE inspections
• Back‑of‑house inspections
• Tenant communication
• Tenant onboarding
• Tenant exit coordination
• Sales reporting
• Occupancy cost ratio reporting
• Sales versus footfall analysis
• Sales forecasting
• Tenant performance tracking
• Retail performance analysis
• Accounts receivable follow-up
• Utility payment follow‑up
• Facilities Management coordination
• Leasing coordination
• Marketing coordination
• Retail operations
• Compliance documentation
• Job request management
• Audit sales follow‑up
• Microsoft Excel
• Administrative reporting
• Stakeholder coordination

Why Join Us

This role offers broad exposure to the operational and commercial management of a major retail property within the Real Estate sector.

The successful candidate will work directly with retailers while gaining practical experience across tenant operations, property compliance, performance analysis, financial coordination, inspections, leasing processes, and marketing activities.

The position is especially valuable for professionals who want to develop beyond basic property administration.

Regular interaction with multiple internal departments provides a detailed understanding of how a shopping center operates from tenant opening through daily trading, performance monitoring, maintenance coordination, and eventual exit.

Working within Al‑Futtaim also provides long‑term career potential across a substantial regional real estate portfolio that includes retail, residential, commercial, hospitality, educational, and mixed‑use developments.

About the Company

Al‑Futtaim is a diversified, privately held regional business headquartered in Dubai, United Arab Emirates, with operations across automotive, financial services, real estate, retail, and healthcare.

Established in the 193k, the group operates across more than 20 countries in the Middle East, Asia, and Africa.

Through its real estate business, Al‑Futtaim develops and manages major residential, commercial, retail, hospitality and mixed‑use destinations while focusing on long‑term property value, customer experience, operational quality and sustainable community development.