Mall Customer Experience Officer

Majid Al Futtaim; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Majid Al Futtaim in Dubai, UAE is seeking a Customer Service Officer in Mall Operations to support the delivery of its customer service program within an assigned shopping mall.

The role focuses on maintaining service standards at the Customer Service Information Desk, assisting visitors with accurate mall information, resolving customer concerns, and supporting the effective operation of customer-facing services.

Qualifications

• 2 years of work experience in a customer service role.
• Previous customer service experience within a reputable shopping centre or luxury hotel environment in the GCC or abroad.
• Ability to provide accurate information and clear directions to customers.
• Ability to handle inquiries and complaints professionally while following established procedures.
• Comfortable working in a customer-facing shopping mall environment.

Responsibilities

• Maintain current knowledge of services, amenities, facilities, store locations, mall layout, and ongoing or upcoming promotional activities within the assigned shopping centre.
• Support the smooth day-to-day operation of the Customer Service Information Desk.
• Perform assigned duties under the direction and guidance of the Supervisor and Team Leader.
• Follow established customer service processes, policies, and operating procedures.
• Welcome and assist customers visiting the Information Desk.
• Provide clear directions and accurate information about stores, services, facilities, and other areas within the mall.
• Inform customers about ongoing and upcoming mall promotions, events, and activities.
• Respond professionally to customer inquiries received in person or by telephone.
• Perform other shopping mall customer service duties as assigned.
• Handle customer complaints with courtesy and professionalism.
• Resolve customer concerns in accordance with established customer service policies and procedures.
• Follow applicable service guidelines when responding to customer issues.
• Manage complaints within agreed service-level requirements.
• Contribute to maintaining and improving customer service standards across the assigned mall.
• The role supports execution of the Gift Card program within the assigned operating asset.

Skills

Customer service

Communication

Mall operations knowledge

Education

High School Diploma

Job description

Majid Al Futtaim in Dubai, UAE is seeking a Customer Service Officer in Mall Operations to support the delivery of its customer service program within an assigned shopping mall.

The role focuses on maintaining service standards at the Customer Service Information Desk, assisting visitors with accurate mall information, resolving customer concerns, and supporting the effective operation of customer-facing services.