Mall Guest Experience Specialist

شركة الدار العقارية ش.م.ع; Ras Al Khaimah; On-site; AED 45,000 - 78,000; Full time

Job summary

Aldar Retail Management is hiring a Customer Service Representative for Al Hamra Mall in Ras Al Khaimah to greet visitors, handle inquiries, guide guests to stores and facilities, and ensure a smooth, memorable experience. You will support mall operations, coordinate with retailers and management, assist with events and promotions, and manage lost-and-found and guest communications.

Fluent English is required, 3–5 years in customer service (mall, luxury, or hospitality), and a Bachelor’s or

Qualifications

• 3–5 years of progressive experience in customer service, ideally within shopping mall environments, retail, luxury service, or hospitality.
• Fluent in English (Arabic or other languages an advantage).
• Professional appearance, warm personality, and strong communication skills.

Responsibilities

• Greet and welcome all mall visitors warmly, providing signature guest experience.
• Respond to inquiries about stores, events, promotions, and services with confidence and professionalism.
• Guide guests with clear directions to stores, facilities, and amenities.
• Handle customer feedback, questions, and complaints promptly and courteously, escalating when needed.
• Manage lost and found procedures accurately and efficiently.
• Handle phone and email communications from guests.
• Offer assistance to guests with special needs to ensure a comfortable visit.
• Monitor mall areas, reporting safety or cleanliness concerns to management or security.
• Coordinate with mall management and relevant departments to resolve guest issues efficiently.
• Distribute promotional materials and inform guests about mall events and services.
• Support CX activations and in-mall promotional activities.
• Manage petty cash and ensure accurate end-of-day reconciliations.
• Act as a liaison between mall management and retailers for service-related matters.
• Gather and relay tenant feedback or requests to the appropriate teams.

Skills

Customer service

Communication

Guest experience

Education

Bachelor’s degree in Business, Hospitality, or Marketing

Job description

Aldar Retail Management is hiring a Customer Service Representative for Al Hamra Mall in Ras Al Khaimah to greet visitors, handle inquiries, guide guests to stores and facilities, and ensure a smooth, memorable experience. You will support mall operations, coordinate with retailers and management, assist with events and promotions, and manage lost-and-found and guest communications.

Fluent English is required, 3–5 years in customer service (mall, luxury, or hospitality), and a Bachelor’s or