Mall Guest Experience Concierge

ALDAR; Ras Al Khaimah; On-site; AED 67,000 - 100,000; Full time

Job summary

Aldar Retail Management at Al Hamra Mall in Ras Al Khaimah is seeking a Customer Service Representative to greet guests, answer inquiries, and support mall operations with a guest-first approach.

The role requires 3–5 years in customer service, a bachelor’s or diploma in Business/Hospitality/Marketing, fluent English, and strong communication. Shifts include weekends and holidays, with interactions across visitors and retailers.

Qualifications

• 3–5 years of progressive experience in customer service, ideally within shopping mall environments, retail, luxury service, or hospitality.
• Bachelor’s degree or diploma in Business, Hospitality, or Marketing.
• Fluent in English; Arabic or other languages are an advantage.
• Professional appearance, warm personality, and strong communication skills.
• Attention to detail, reliability, and a proactive, guest-first attitude.

Responsibilities

• Greet and welcome mall visitors, assist with inquiries, and provide guest experience.
• Respond to questions about stores, events, and services with confidence and professionalism.
• Direct guests with clear directions to stores, facilities, and amenities; handle phone and email inquiries.
• Escalate issues when needed; support with lost and found procedures and guest feedback.
• Coordinate with mall management and departments to resolve guest issues promptly.

Skills

Fluent in English

Customer service

Communication skills

Education

Bachelor’s degree or diploma in Business/Hospitality/Marketing

Job description

Aldar Retail Management at Al Hamra Mall in Ras Al Khaimah is seeking a Customer Service Representative to greet guests, answer inquiries, and support mall operations with a guest-first approach.

The role requires 3–5 years in customer service, a bachelor’s or diploma in Business/Hospitality/Marketing, fluent English, and strong communication. Shifts include weekends and holidays, with interactions across visitors and retailers.