Luxury Spa Membership Lead – Guest Experience & Sales

Four Seasons; Dubai; On-site; AED 180,000 - 320,000; Full time

Benefits offered by this job

Complimentary accommodation with full‑

Medical and life insurance

Annual leave and benefits

Access to fitness and social programs

Career development opportunities

Job summary

Four Seasons Dubai at Jumeirah Beach is seeking a Membership Sales Supervisor to drive luxury spa membership growth and maintain exceptional guest experiences. You will nurture relationships with members, coordinate wellness events, and oversee contracts and billing processes to ensure smooth operations.

The role requires supervisory experience in luxury hospitality, strong sales skills, and proficiency with spa systems and Microsoft Office.

Qualifications

• Previous supervisory experience in a luxury spa, wellness, hospitality, or membership-based environment.
• Strong sales and relationship-management skills with a passion for health, wellness, and guest experience.
• Excellent communication, interpersonal, and organizational abilities.
• Strong administration and reporting skills with proficiency in Microsoft Office applications.
• Experience with spa or hotel systems such as Book4Time, Opera, Birchstreet, or similar platforms is preferred.

Responsibilities

• Drive membership sales through consultations, facility tours, and relationship building.
• Manage membership renewals, upgrades, freezes, cancellations, and account administration.
• Serve as the main contact for members, ensuring exceptional service and prompt issue resolution.
• Develop member engagement and retention initiatives, including loyalty programs and special recognition activities.
• Coordinate wellness events, workshops, and exclusive member experiences.
• Maintain accurate membership contracts, billing records, payment reconciliation, and monthly reporting.
• Support daily spa operations through facility inspections, reception coverage, and coordination of external wellness specialists.

Skills

Supervisory experience

Sales & relationship management

Excellent communication

Organizational abilities

Tools

Microsoft Office

Book4Time

Opera

BirchStreet

Job description

Four Seasons Dubai at Jumeirah Beach is seeking a Membership Sales Supervisor to drive luxury spa membership growth and maintain exceptional guest experiences. You will nurture relationships with members, coordinate wellness events, and oversee contracts and billing processes to ensure smooth operations.

The role requires supervisory experience in luxury hospitality, strong sales skills, and proficiency with spa systems and Microsoft Office.