Spa Membership Lead – Luxury Wellness & Guest Experience

Four Seasons Hotels Ltd; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Benefits offered by this job

Tax-free salary and tips

Complimentary accommodation with meals

Transportation to and from work

Medical and life insurance

Annual leave and end-of-service

Career development opportunities

Wellness and fitness access

Job summary

Four Seasons Hotels Ltd is seeking a supervisory leader for our luxury spa/membership division in the UAE. You will drive membership sales, engage with members, and manage renewals while coordinating wellness events and reporting.

Join a prestigious hospitality brand known for exceptional guest experiences. The role emphasizes strong relationship management, sales acumen, and seamless operations across the spa and hotel ecosystem.

Qualifications

• Previous supervisory experience in a luxury spa, wellness, hospitality, or membership-based environment.
• Strong sales and relationship-management skills with a passion for health, wellness, and guest experience.
• Excellent communication, interpersonal, and organizational abilities.
• Strong administration and reporting skills with proficiency in Microsoft Office applications.
• Experience with spa or hotel systems such as Book4Time, Opera, Birchstreet, or similar platforms is preferred.

Responsibilities

• Drive membership sales through consultations, facility tours, and relationship building.
• Manage membership renewals, upgrades, freezes, cancellations, and account administration.
• Serve as the main contact for members, ensuring exceptional service and prompt issue resolution.
• Develop member engagement and retention initiatives, including loyalty programs and special recognition activities.
• Coordinate wellness events, workshops, and exclusive member experiences.
• Maintain accurate membership contracts, billing records, payment reconciliation, and monthly reporting.
• Support daily spa operations through facility inspections, reception coverage, and coordination of external wellness specialists.

Skills

Supervisory experience

Sales skills

Relationship management

Customer service

Communication

Organizational abilities

Microsoft Office

Tools

Book4Time

Opera

Birchstreet

Job description

Four Seasons Hotels Ltd is seeking a supervisory leader for our luxury spa/membership division in the UAE. You will drive membership sales, engage with members, and manage renewals while coordinating wellness events and reporting.

Join a prestigious hospitality brand known for exceptional guest experiences. The role emphasizes strong relationship management, sales acumen, and seamless operations across the spa and hotel ecosystem.