Luxury Rooms Coordinator: Allocation & Check-In

Atlantis; Dubai; On-site; AED 89,280 - 111,600; Full time

Benefits offered by this job

Competitive compensation package

Employee benefits

Career development opportunities

Job summary

Atlantis in Dubai is seeking a Rooms Controller to deliver exceptional guest experiences. The role involves managing daily room assignments, overseeing pre-arrivals, and ensuring smooth operations during check-in. Candidates should have a degree in Hospitality Management and minimum 2 years' experience in a luxury hotel environment.

Excellent communication and organizational skills are essential, alongside proficiency in hotel property management systems and a strong customer-focus.

Qualifications

• Minimum 2 years of experience in a similar front office or housekeeping coordination role within a luxury hotel or resort.
• Strong communication, organizational, and problem-solving skills.
• Customer-focused with the ability to multitask in a fast-paced environment.

Responsibilities

• Manage daily room assignments, pre-registrations, and guest arrivals to ensure seamless check-in processes.
• Coordinate and prepare key packets and guest amenities in advance.
• Monitor and manage out-of-order and out-of-service rooms to optimize availability.

Skills

Front Office Operations

Guest Relations and Service Excellence

Room Allocation and Inventory Management

Communication and Coordination

Reservation Management

Attention to Detail and Problem Solving

PMS and Hospitality Systems Knowledge

Education

Bachelor's degree or diploma in Hospitality Management

Tools

Hotel Property Management Systems

Microsoft Office

Job description

Atlantis in Dubai is seeking a Rooms Controller to deliver exceptional guest experiences. The role involves managing daily room assignments, overseeing pre-arrivals, and ensuring smooth operations during check-in. Candidates should have a degree in Hospitality Management and minimum 2 years' experience in a luxury hotel environment.

Excellent communication and organizational skills are essential, alongside proficiency in hotel property management systems and a strong customer-focus.