Luxury Rooms Controller — Guest Experience & Ops Lead

Paramount Hotel Dubai; Dubai; On-site; AED 167,000 - 234,000; Full time

Job summary

Paramount Hotel Dubai is seeking a seasoned Front Office professional to ensure seamless room operations within our luxury property. You will collaborate with Housekeeping, Reservations, and other departments to keep room status accurate and guest experiences flawless.

The role requires strong OPERA PMS expertise, exceptional organization, and the ability to handle multiple priorities in a fast-paced environment while delivering personalized service to guests.

Qualifications

• Experience in a 5-star luxury hotel with strong Front Office knowledge.
• Solid experience with OPERA PMS.
• Excellent organizational and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• People-oriented with strong communication and interpersonal skills; proactive team player.

Responsibilities

• Assign rooms and coordinate with Housekeeping for accurate status updates.
• Monitor and control arrival and departure room movements.
• Manage and monitor the VICAS system and action trace reports.
• Process online payments and audit profile updates.
• Review routing instructions, group blocks, routings, cashiering comments, and room allocations.
• Prepare room allocations for upselling opportunities.
• Balance room inventory and coordinate with Reservations regarding availability.
• Monitor OOS (Out of Service) and OOO (Out of Order) room status.
• Monitor queue rooms and coordinate with guests when rooms are ready.
• Prepare room allocations for next-day arrivals, pre-registered bookings, connecting rooms, and special requests.
• Review room discrepancies and same-day due-outs, coordinating with guests and arranging extensions as needed.
• Maintain accurate room status and ensure smooth communication between Front Office, Housekeeping, Reservations, and other relevant departments.

Skills

Front Office operations

Attention to detail

Time management

People-oriented

Communication skills

Tools

OPERA PMS

Job description

Paramount Hotel Dubai is seeking a seasoned Front Office professional to ensure seamless room operations within our luxury property. You will collaborate with Housekeeping, Reservations, and other departments to keep room status accurate and guest experiences flawless.

The role requires strong OPERA PMS expertise, exceptional organization, and the ability to handle multiple priorities in a fast-paced environment while delivering personalized service to guests.