Executive Assistant Manager - Rooms

Confidential; Dubai; On-site; AED 300,000 - 420,000; Full time

Job summary

Confidential luxury hotel in the UAE seeks an experienced Executive Assistant Manager - Rooms to lead the Rooms Division, focusing on Front Office Operations, Guest Services, Concierge, Butler Services, and VIP Guest Experience, with strategic leadership and budget oversight.

The candidate will drive Forbes Travel Guide Five-Star service standards, inspire teams, and ensure seamless VIP arrivals, stays, and departures within a UAE luxury market; European language skills are a plus.

Qualifications

• Minimum 8–10 years luxury hospitality experience with at least 3 years in Rooms senior leadership.
• Proven track record in Forbes Travel Guide Five-Star hotels or resorts.
• Strong leadership, budget management, and guest experience focus.
• Experience in UAE luxury hospitality market is mandatory.
• Native European language speaker with fluent English.

Responsibilities

• Provide strategic leadership and oversight of Front Office and Guest Services.
• Drive Forbes Five-Star service standards across all guest touchpoints.
• Ensure seamless VIP arrival, stay, and departure experiences for VIP guests.
• Lead Front Office, Concierge, Guest Relations, Butler, and Club Lounge teams.
• Collaborate with Revenue, Sales & Marketing to maximize guest satisfaction.
• Manage departmental budgets, productivity, and operational efficiency.
• Maintain brand standards and Forbes requirements.

Skills

Front Office Operations

Guest Services

VIP Guest Experience

Concierge

Butler Services

Leadership

Budgeting & Forecasting

Strategic Planning

Education

Hospitality Management degree

Job description

A prestigious luxury 5-star hotel in the UAE is seeking an experienced and dynamic Executive Assistant Manager - Rooms to lead and elevate the guest experience across the Rooms Division, with a primary focus on Front Office Operations, Guest Services, Concierge, Butler Services, and VIP Guest Experience.

This role requires a passionate hospitality leader with a proven background in Forbes Travel Guide Five-Star hotels, exceptional leadership skills, and a strong understanding of the UAE luxury hospitality market.

Key Responsibilities

• Provide strategic leadership and operational oversight of Front Office and Guest Services operations.
• Drive Forbes Five-Star service excellence standards across all guest touchpoints.
• Ensure seamless arrival, stay, and departure experiences for VIP and high-profile guests.
• Lead and develop Front Office, Concierge, Guest Relations, Butler, and Club Lounge teams.
• Foster a culture of personalized luxury service and guest engagement.
• Monitor guest satisfaction scores, online reputation metrics, and quality assurance programs.
• Implement service enhancement initiatives to continuously improve the guest journey.
• Collaborate closely with Revenue, Sales & Marketing, and other operational departments to maximize guest satisfaction and business performance.
• Manage departmental budgets, productivity, and operational efficiencies.
• Support Rooms Division operations, with limited oversight of Housekeeping and Spa operations through departmental leadership teams.
• Maintain compliance with brand standards, Forbes requirements, and company policies.

Candidate Profile

• Minimum 8-10 years of luxury hospitality experience, with at least 3 years in a senior Rooms Division leadership position.
• Previous experience as: Executive Assistant Manager - Rooms, Director of Rooms, Director of Front Office, Hotel Manager
• Proven experience within a Forbes Travel Guide Five-Star rated hotel or resort.
• Strong expertise in Front Office Operations, Guest Experience Management, and Luxury Service Delivery.
• Experience within the UAE luxury hospitality market is mandatory.
• Native European language speaker (French, German, Italian, Spanish, Dutch, Portuguese, or other European languages) with fluent English communication skills.
• Strong knowledge of luxury guest expectations, VIP handling, and personalized service.
• Excellent leadership, coaching, and team development capabilities.
• Commercial awareness with experience managing budgets, forecasting, and operational performance.

Preferred Qualifications

• International luxury hotel brand experience.
• Pre-opening or hotel transition experience.
• Additional language skills are highly advantageous.
• Degree or Diploma in Hospitality Management or a related discipline.