Luxury Restaurant Supervisor – Lead Service Excellence

IHG Hotels & Resorts; Ras Al Khaimah; Sur place; AED 201 000 - 268 000; Plein temps

Avantages offerts par ce poste

Full uniform

Impressive room discounts

Best training

Résumé du poste

IHG Hotels & Resorts is seeking an Assistant Restaurant Manager for the Ras Al Khaimah property. You will lead the restaurant team, uphold luxury service standards, and ensure guest satisfaction from first welcome to final farewell.

You will supervise staff, manage service flow, and support daily operations, including stock and cost controls, with a focus on quality, value, and brand excellence.

Qualifications

• Previous supervisory experience in an à la carte restaurant within luxury hotel environment.
• A confident, hands-on leadership style with strong communication and people skills.
• Solid understanding of service operations, guest experience, and basic financial controls.
• Ability to review service and sales performance and contribute to P&L discussions.
• Physically fit to remain on the floor for extended periods, including bending and lifting when required.
• Strong literacy skills with a good command of reading, writing, and basic maths.
• Flexibility to work evening shifts, weekends, and public holidays.
• Full compliance with local food safety and alcohol service regulations.
• A warm, polished, and approachable manner that builds trust with both guests and colleagues.

Responsabilités

• Support the day-to-day management of the restaurant and step in for the Restaurant Manager when required.
• Lead from the front to deliver refined, consistent service from the first welcome to the final farewell.
• Ensure every service moment reflects IHG brand standards and the outlet’s service philosophy.
• Supervise, coach, and inspire the team to deliver polished and memorable guest experiences.
• Conduct engaging shift briefings and service energisers, sharing VIPs and daily highlights.
• Maintain a strong floor presence, engage with guests and handle feedback discreetly.
• Drive Guest Love results and ensure service recovery is handled smoothly.
• Oversee cleanliness, safety, and presentation of the outlet to luxury standards.
• Support stock control, ordering, and cost management in line with budgets.
• Drive upselling, team incentives, and outlet performance focusing on quality and value.
• Ensure compliance with health, safety, hygiene and responsible business standards.
• Support sustainability initiatives and IHG Green Engage practices.
• Take on ad‑hoc operational responsibilities to ensure flawless service delivery.

Connaissances

Supervisory experience

Hands-on leadership

Strong communication

Guest experience

P&L awareness

Maths basics

Evenings flexibility

Food safety compliance

Approachable demeanor

Description du poste

IHG Hotels & Resorts is seeking an Assistant Restaurant Manager for the Ras Al Khaimah property. You will lead the restaurant team, uphold luxury service standards, and ensure guest satisfaction from first welcome to final farewell.

You will supervise staff, manage service flow, and support daily operations, including stock and cost controls, with a focus on quality, value, and brand excellence.