Luxury Resort Waitstaff – Guest-Focused Service

Minor Hotels; Ras Al Khaimah; On-site; AED 36,000 - 60,000; Full time

Job summary

Anantara Mina Al Arab Ras Al Khaimah Resort in the UAE is seeking a Guest Services Associate to join our team. You will deliver warm hospitality, take accurate orders, and assist guests with menu knowledge while working alongside colleagues from all departments.

Responsibilities include following hotel policies, maintaining a well-organized station, using POS equipment, and staying calm during busy periods to ensure outstanding guest satisfaction.

Qualifications

• Excellent customer service and communication skills.
• Ability to take accurate food and beverage orders.
• Basic understanding of food safety and hygiene practices.
• Ability to handle cash and operate a POS (Point of Sale) system.
• Strong teamwork and interpersonal skills.
• Ability to remain calm and professional during busy periods.

Responsibilities

• To work as a team with colleagues in all departments, to ensure timely service and a smooth running operation.
• To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
• Check out with your Supervisor before leaving your station or the floor for any reason
• To have a full knowledge of the services and facilities provided by the hotel in order to answer any questions the guests may have.
• Follow all safety policies to ensure a safe work area
• Follow all reasonable work-related requests made by a Manager or Supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel
• Maintain your station in accordance with standards at all times
• Develop a complete knowledge of menus
• Learn and correctly use the Point of Sale equipment and follow procedures
• To maintain strict security measures when entering guest rooms, to maintain the privacy rights of our guests.
• Actively participate in all training meetings, to continually develop professional skills and increase guest satisfaction.
• Check corridors for trays when returning from taking orders (Room Service)
• Clean and break down trays in dish area, watching for condiments, salt, pepper, sugars, salt & pepper, etc.
• Performing related duties and special projects as assigned.

Skills

Customer service

Communication skills

Teamwork

Time management

Multitasking

Calm under pressure

Food knowledge

POS cash handling

Interpersonal skills

Guest service mindset

Tools

POS system

Job description

Anantara Mina Al Arab Ras Al Khaimah Resort in the UAE is seeking a Guest Services Associate to join our team. You will deliver warm hospitality, take accurate orders, and assist guests with menu knowledge while working alongside colleagues from all departments.

Responsibilities include following hotel policies, maintaining a well-organized station, using POS equipment, and staying calm during busy periods to ensure outstanding guest satisfaction.