Guest Experience Duty Manager

The Luxury Collection; Ajman; On-site; AED 180,000 - 280,000; Full time

Job summary

Marriott International in Ajman, United Arab Emirates, seeks a Manager on Duty to oversee property operations and guest relations, ensuring top hospitality standards. You will represent property management, resolve guest and property issues, and guide guests within the lobby and service flow.

As MOD, you will manage service issues, liaise with departments, and lead by example in hospitality excellence. This is a full-time, on-site role located on Sheikh Humaid Bin Rashid Al Nuaimi Street, Ajman.

Qualifications

• High school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, housekeeping, or related professional area.

Responsibilities

• Maintains a strong working relationship with all departments to support property operations and goals.
• Communicates variations to established norms to appropriate department in a timely manner.
• Sends copy of MOD report to all departments daily.
• Strives to improve service performance.
• Ensures compliance with all policies, standards and procedures.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Education

High school diploma or GED; 4 years experience in guest services

2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience

Job description

Marriott International in Ajman, United Arab Emirates, seeks a Manager on Duty to oversee property operations and guest relations, ensuring top hospitality standards. You will represent property management, resolve guest and property issues, and guide guests within the lobby and service flow.

As MOD, you will manage service issues, liaise with departments, and lead by example in hospitality excellence. This is a full-time, on-site role located on Sheikh Humaid Bin Rashid Al Nuaimi Street, Ajman.