Bell Service Agent - InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

InterContinental Hotels Group; Ras Al Khaimah; On-site; AED 47,000 - 69,000; Full time

Benefits offered by this job

Full uniform

Impressive room discounts

Training

Job summary

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa in Ras Al Khaimah is seeking a Bell Service Agent to welcome guests, assist with luggage, and provide information about facilities.

You will escort guests to rooms, respond to inquiries, coordinate with departments, and support check-ins/check-outs. The role requires good communication, organization, physical stamina, and a neat appearance, with shifts including evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience, preferably in hospitality.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Physical stamina to lift and carry luggage.
• Professional appearance and demeanor.
• Basic computer skills; knowledge of hotel management software is a plus.
• Knowledge of local attractions and transport options.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests on arrival.
• Assist guests with luggage.
• Provide information about hotel facilities and services.
• Escort guests to rooms and explain room features.
• Respond to guest inquiries and resolve issues promptly.
• Maintain a clean and organized front desk area.
• Coordinate with other departments to meet guest needs.
• Assist with check-ins, check-outs, and phone calls.

Skills

Customer service experience

Communication skills

Organizational skills

Multitasking

Physical stamina

Professional appearance

Basic computer skills

Knowledge of local attractions

Shift flexibility

Education

High school diploma or equivalent education

Tools

Hotel management software

Job description

As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury travel spans cultures and customs, inspiring us to create warm and refined experiences for those seeking a richer perspective on the world. Each of our hotels has its own distinctive style and sense of place, where we take every opportunity to deliver personal and meaningful guest experiences. If you would like to embrace a wider world of opportunities, we would be delighted to welcome you to the world’s most international luxury hotel brand.

Located on Hayat Island, InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is a luxury beachfront resort where island living meets authentic Arabian hospitality. Less than an hour from Dubai, the resort offers a refined yet relaxed escape surrounded by natural landscapes, open sea views, and powder-soft beaches. With a collection of rooms, villas, and residences, a variety of restaurants and bars, and award-winning spa and leisure facilities, we focus on creating thoughtful, personal, and memorable experiences for families, couples, and groups in a true resort setting.

We want to make our guests’ experiences truly memorable from the very first moment they set foot in one of our hotels. To set the right tone, we’re looking for a Bell Service Agent capable of leaving no stone unturned in pursuit of complete guest satisfaction.

A little taste of your day-to-day:

• Greet and welcome guests upon arrival
• Assist guests with their luggage
• Provide information about the hotel's facilities and services
• Escort guests to their rooms and explain room features
• Respond to guest inquiries and resolve issues promptly
• Maintain a clean and organized front desk area
• Coordinate with other hotel departments to meet guest needs
• Assist with check-ins, check-outs, and phone calls

What We need from you:

• High school diploma or equivalent education
• Previous customer service experience, preferably in a hotel or hospitality setting
• Effective communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Physical stamina and the ability to lift and carry heavy luggage
• Professional appearance and demeanor
• Basic computer skills and familiarity with hotel management software is a plus
• Knowledge of local attractions and transportation options
• Flexibility to work various shifts, including evenings, weekends,andholidays

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.