Luxury Residences Concierge & Guest Experience

Rosewood Hotel Group; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Benefits offered by this job

Medical coverage

Retirement benefits

Paid time off

Complimentary room nights

Learning and development opportunities

Global career opportunities

Parental leave

Job summary

Rosewood Hotel Group is seeking a Residence Associate to be at the heart of the resident experience, serving as a trusted contact and ensuring every interaction reflects Rosewood’s commitment to exceptional service. You will manage arrivals, departures, leases, and service arrangements with meticulous care.

You will collaborate with residents, guests, and internal teams to deliver a seamless lifestyle experience, requiring strong English communication and a highly organized approach.

Qualifications

• Experience delivering exceptional service in luxury hospitality or branded residences.
• Highly organized, detail-oriented, and able to manage multiple priorities with accuracy.
• Skilled at building relationships and delivering personalized service.
• Strong verbal and written English; additional languages advantageous.
• Comfortable with computer systems and handling administrative tasks.

Responsibilities

• Welcome residents and guests with warmth and professionalism, ensuring seamless check-in and check-out experiences.
• Build meaningful relationships with residents by anticipating needs, resolving concerns, and delivering personalized service.
• Coordinate resident requests, special arrangements, and additional services, ensuring timely execution and exceptional follow-through.
• Prepare and manage residential agreements, lease renewals, payment follow-ups, and resident documentation with accuracy and attention to detail.
• Maintain up-to-date resident profiles, apartment allocations, preferences, and account records to support a highly personalized experience.
• Conduct departure walk-throughs and apartment inspections, ensuring standards are maintained and any follow-up actions are completed promptly.

Skills

Exceptional service

Organized

Attention to detail

Relationship building

English communication

Tools

Computer systems

Job description

Rosewood Hotel Group is seeking a Residence Associate to be at the heart of the resident experience, serving as a trusted contact and ensuring every interaction reflects Rosewood’s commitment to exceptional service. You will manage arrivals, departures, leases, and service arrangements with meticulous care.

You will collaborate with residents, guests, and internal teams to deliver a seamless lifestyle experience, requiring strong English communication and a highly organized approach.