Luxury Reservations Specialist – Grand Canal

The Ritz-Carlton Hotel Company, L.L.C.; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

The Ritz-Carlton Abu Dhabi is seeking a Reservations professional to handle inbound requests, changes, and cancellations by phone, fax, or email. You will verify room availability, quote rates, and communicate guarantees, policies, and any applicable rates to guests.

You will input and track data in the reservation system, accommodate special requests, and uphold the brand's Gold Standards while maintaining confidentiality and professional appearance.

Qualifications

• Education: High school diploma or G.E.D. equivalent.

Responsibilities

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Input and access data in reservation system.
• Indicate special room reservation types by inputting the correct code and rate.
• Follow proper escalation procedures when addressing guest concerns.
• Follow all company policies and procedures; ensure uniform and professional appearance; protect assets and privacy.
• Welcome and acknowledge guests according to standards; assist individuals with disabilities; thank guests.

Education

High school diploma or G.E.D. equivalent

Job description

The Ritz-Carlton Abu Dhabi is seeking a Reservations professional to handle inbound requests, changes, and cancellations by phone, fax, or email. You will verify room availability, quote rates, and communicate guarantees, policies, and any applicable rates to guests.

You will input and track data in the reservation system, accommodate special requests, and uphold the brand's Gold Standards while maintaining confidentiality and professional appearance.