Luxury Reservations Specialist

The Ritz-Carlton; Abu Dhabi; Vor Ort; AED 60.000 - 90.000; Vollzeit

Zusammenfassung

The Ritz-Carlton in Abu Dhabi is seeking a courteous Reservations Associate to process and manage guest reservations by phone, fax, or mail. You will identify guest needs, determine suitable room types, and verify availability and rates while explaining policies and guarantees.

Attention to detail and confidentiality are essential. You will input data into the reservation system, document special requests, and follow the Gold Standards to ensure exceptional guest experiences.

Qualifikationen

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Aufgaben

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate; explain guarantee, special rate, and cancellation policies.
• Input and access data in the reservation system; document special requests.
• Follow escalation procedures when addressing guest concerns; protect guest information and company assets.

Ausbildung

High school diploma or G.E.D. equivalent

Jobbeschreibung

The Ritz-Carlton in Abu Dhabi is seeking a courteous Reservations Associate to process and manage guest reservations by phone, fax, or mail. You will identify guest needs, determine suitable room types, and verify availability and rates while explaining policies and guarantees.

Attention to detail and confidentiality are essential. You will input data into the reservation system, document special requests, and follow the Gold Standards to ensure exceptional guest experiences.