Luxury Reservations Agent – Elite Guest Experience

The Ritz-Carlton; Abu Dhabi; In loco; AED 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

The Ritz-Carlton Abu Dhabi is seeking a Guest Reservation Agent to process all reservation requests by phone, fax, or mail, ensuring accurate room type selection and rate verification. You will explain guarantees and policies, accommodate special requests, and input data into the reservation system while upholding The Ritz-Carlton Gold Standards.

The role emphasizes professional communication, escalation procedures, and maintaining confidentiality as part of delivering exceptional guest

Competenze

• Education: High school diploma or GED equivalent.

Mansioni

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Input and access data in reservation system.
• Indicate special room reservation types by inputting the correct code and rate into the reservation system.
• Follow proper escalation procedures when addressing guest concerns.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Formazione

High school diploma or G.E.D. equivalent

Descrizione del lavoro

The Ritz-Carlton Abu Dhabi is seeking a Guest Reservation Agent to process all reservation requests by phone, fax, or mail, ensuring accurate room type selection and rate verification. You will explain guarantees and policies, accommodate special requests, and input data into the reservation system while upholding The Ritz-Carlton Gold Standards.

The role emphasizes professional communication, escalation procedures, and maintaining confidentiality as part of delivering exceptional guest