Lobby Host, One & Only One Za'abeel

Kerzner International; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

One&Only One Za’abeel, part of the Kerzner International family, is seeking a Lobby Host in Dubai. The role centres on greeting guests, guiding arrivals and departures, and delivering the One Welcome experience with warm, attentive service.

You will work closely with Front Office and Guest Services to anticipate needs, provide thoughtful recommendations, and uphold exceptional standards across all guest interactions.

Qualifications

• Fluent in English, both written and oral.
• Minimum of 1 year of experience in guest relations or a similar role in a luxury hotel.
• Exceptional communication and interpersonal skills.
• Knowledge of other languages is an advantage.

Responsibilities

• Collaborate with Front Office and Guest Services to ensure seamless arrivals and departures.
• Greet and welcome guests warmly with a sincere smile.
• Escort guests to lobby, outlets, or other areas and provide room orientation per Forbes and LQA standards.
• Offer guests the One Welcome experience, including refreshments while they wait in the lobby.
• Assist guests with luggage handling, car parking, and transportation arrangements as needed.
• Proactively support guests throughout their stay by anticipating requests.

Skills

Guest relations

Hospitality

Communication

Customer service

Multitasking

Education

High School completed

University Degree a plus

Job description

Lobby Host, One & Only One Za\'abeel
( 20360 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About The Role

Collaborate closely with the Front Office and Guest Services teams to ensure a seamless arrival and departure experience for all guests.

Greet and welcome guests warmly, always with a sincere smile and engaging presence.

Escort guests to the lobby, outlets, or other areas of the property, and when needed, provide a thorough room orientation in line with Forbes and LQA standards.

Offer guests the One Welcome experience upon arrival, including serving refreshing amenities such as juice, water, or chilled towels while they wait in the lobby.

Assist guests with luggage handling, car parking, and transportation arrangements as needed.

Proactively support guests throughout their stay by responding to their needs and anticipating any special requests.

Create moments of Joy by delivering personalized experiences, recognizing guest preferences, and supporting the Host team with in-room setup and special touches.

Maintain in-depth knowledge of all hotel outlets, operating hours, menus, facilities, and available activities (both on and off property) to confidently act as a trusted brand ambassador.

Be fully informed about the property, local area, culture, arts, nature, and current events to provide genuine and insightful recommendations to guests.

Respond to guest inquiries and requests in a professional, friendly, and caring manner, taking action or directing them to the appropriate team members when necessary.

Keep guests informed about any on-property events or temporary changes (e.g., closed areas, fireworks) that may impact their stay.

Share VIP arrivals and notable guest movements in the team WhatsApp group to ensure all departments are aware and fully prepared.

Uphold and exceed LQA and Forbes standards in all guest interactions and service delivery.

Represent the One&Only brand with pride, acting as a true ambassador who helps create unforgettable experiences and lasting memories.

In addition to their direct reporting line within the Host Department, the Lobby Host will also report to the designated supervisor/manager located in the Level 1 lobby for daily assignments and overall coordination.

About You

Education: High School completed; University Degree is a plus

Exceptional communication and interpersonal skills.

Minimum of 1 year of experience in guest relations or a similar role in a luxury hotel

Detailed oriented with a strong eye for details

Guest drive, team player, flawless communicator, passionate, well organized, details oriented and flexible.

Excellent problem-solving and decision-making abilities

Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Fluent in English, both written and oral

Knowledge of other languages is an advantage

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.