Lobby Ambassador

Rixos Hotels; Abu Dhabi; On-site; AED 89,000 - 123,000; Full time

Benefits offered by this job

Duty meals provided

Vacation tickets

Medical insurance

Job summary

Rixos Marina Abu Dhabi is seeking a Guest Service professional to welcome guests with warmth and professionalism, serving as the first point of contact in the lobby and assisting with inquiries and local recommendations.

The role requires outstanding guest service skills, strong communication, and the ability to work calmly under pressure in a fast-paced luxury environment. A collaborative, team-oriented mindset is essential.

Qualifications

• Prior guest service experience required.
• Professional presentation is essential.
• Excellent guest service and verbal communication.
• Strong interpersonal and problem solving abilities.
• Highly responsible and reliable.
• Ability to work under pressure in a fast-paced environment.
• Team player with calm, courteous guest focus.

Responsibilities

• Welcome guests with warmth and professionalism at arrival and departure.
• Act as lobby contact, assisting guests with inquiries and local recommendations.
• Anticipate guest needs and provide personalized service.
• Escort VIPs, long-stay guests, and special occasion guests when required.
• Maintain visible lobby presence to engage with guests.
• Assist with transportation, restaurant reservations, and other requests.
• Support service recovery and timely resolution of concerns.
• Promote hotel facilities, services, dining, wellness and events.

Skills

Guest service

Presentation

Communication skills

Interpersonal skills

Reliability

Teamwork

Pressure handling

Customer focus

Job description

Company Description

We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together. Rixos Marina Abu Dhabi is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.

Salaries And Benefits

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

Job Description

• Welcome guests with warmth and professionalism upon arrival and departure.
• Act as a key point of contact in the lobby, assisting guests with inquiries, directions, hotel information, and local recommendations.
• Anticipate guest needs and provide personalized service to create memorable experiences.
• Escort VIPs, long-stay guests, and special occasion guests when required.
• Maintain a visible presence in the lobby and public areas to proactively engage with guests.
• Assist guests with transportation arrangements, restaurant reservations, and other requests.
• Support service recovery efforts by promptly addressing guest concerns and ensuring timely resolution.
• Promote hotel facilities, services, dining outlets, wellness offerings, and special events.

Qualifications

• Previous guest service experience required
• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal communication skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times