Lobby Ambassador

ENNISMORE; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Duty meals

Coffee breaks

Vacation tickets

Medical insurance

Job summary

ENNISMORE at Rixos Marina Abu Dhabi, a luxury hotel delivering authentic Turkish hospitality, seeks a guest services professional to greet guests with warmth and professionalism. You will be the first point of contact in the lobby, assisting guests with inquiries, directions, hotel information and local recommendations.

Responsibilities include escorting VIPs and long-stay guests, coordinating transportation and restaurant reservations, and promoting hotel facilities and events.

Qualifications

• Previous guest service experience
• Professional presentation
• Outstanding guest services skills and sophisticated verbal communication
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast-paced environment
• Team player with calm, courteous demeanor

Responsibilities

• Welcome guests with warmth and professionalism upon arrival and departure.
• Escort VIPs, long-stay guests and special occasion guests when required.
• Maintain a visible presence in the lobby and public areas to proactively engage with guests.
• Assist guests with transportation arrangements, restaurant reservations and other requests.
• Support service recovery efforts by promptly addressing guest concerns and ensuring timely resolution.
• Promote hotel facilities, services, dining outlets, wellness offerings and special events.

Skills

Guest services

Communication

Hospitality

Problem solving

Teamwork

Job description

We are far more than a worldwide leader in hospitality We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations At Ennismore we are committed to supporting your growth and learning every day ensuring that your work brings purpose and fulfillment to your life During your journey with us you will have the opportunity to explore limitless possibilities shape your own story and help us imagine the future of hospitality together Rixos Marina Abu Dhabi is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards The hotel redefines luxury by offering a unique and unforgettable holiday experience creating a new meaning for modern hospitality and leisure

SALARIES AND BENEFITS

• Competitive Salary
• Duty Meals provided breakfast lunch dinner midnight meal
• coffee breaks
• Vacation tickets
• benefits provided by the hotel
• Medical Insurance Provided

Welcome guests with warmth and professionalism upon arrival and departure Act as a key point of contact in the lobby assisting guests with inquiries directions hotel information and local recommendations Anticipate guest needs and provide personalized service to create memorable experiences Escort VIPs long-stay guests and special occasion guests when required Maintain a visible presence in the lobby and public areas to proactively engage with guests Assist guests with transportation arrangements restaurant reservations and other requests Support service recovery efforts by promptly addressing guest concerns and ensuring timely resolution Promote hotel facilities services dining outlets wellness offerings and special events

Previous guest service experience required Must possess a professional presentation Must possess outstanding guest services skills and sophisticated verbal communication skills Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times