Lobby Ambassador

Rixos Hotels Gulf; Al Kasir; Sur place; AED 67 000 - 100 000; Plein temps

Avantages offerts par ce poste

Duty meals

Medical insurance

Vacation tickets

Résumé du poste

Rixos Marina Abu Dhabi is seeking a Guest Services Agent to warmly welcome guests, assist with inquiries, and provide local recommendations in the hotel lobby. You will anticipate needs, coordinate transportation and reservations, escort VIP guests when required, and help promote hotel facilities while delivering memorable service in a fast-paced environment.

This role requires prior guest service experience, a professional presentation, and strong communication and teamwork to ensure

Qualifications

• Previous guest service experience is required.
• Professional presentation is essential.
• Outstanding guest services skills and strong verbal communication.
• Strong interpersonal and problem-solving abilities.
• Reliable, highly responsible, and able to work under pressure.

Responsabilités

• Welcome guests with warmth and professionalism at arrival and departure.
• Serve as lobby contact for inquiries, directions and local information.
• Anticipate guest needs and provide personalized service.
• Escort VIPs and special guests when required.
• Maintain a visible lobby presence to engage guests.
• Assist with transportation, reservations, and other requests.
• Support service recovery with timely resolutions.
• Promote hotel facilities and events.

Connaissances

Guest service

Presentation

Verbal communication

Interpersonal skills

Reliability

Under pressure

Team player

Guest needs

Description du poste

Company Description

We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.

Company Description

We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.

Rixos Marina Abu Dhabi is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.

Salaries And Benefits

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

Job Description

• Welcome guests with warmth and professionalism upon arrival and departure.
• Act as a key point of contact in the lobby, assisting guests with inquiries, directions, hotel information, and local recommendations.
• Anticipate guest needs and provide personalized service to create memorable experiences.
• Escort VIPs, long-stay guests, and special occasion guests when required.
• Maintain a visible presence in the lobby and public areas to proactively engage with guests.
• Assist guests with transportation arrangements, restaurant reservations, and other requests.
• Support service recovery efforts by promptly addressing guest concerns and ensuring timely resolution.
• Promote hotel facilities, services, dining outlets, wellness offerings, and special events.

Qualifications

• Previous guest service experience required
• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal communication skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times