Luxury Laundry Supervisor — Lead & Elevate Linen Quality

Fairmont Hotels & Resorts; Abu Dhabi; On-site; AED 112,000 - 167,000; Full time

Job summary

The Assistant Laundry Manager at Rixos Premium Saadiyat Island oversees daily operations of the hotel laundry and linen services, ensuring guest laundry, hotel linen, uniforms, and textiles are processed to the highest standards of quality, hygiene, and presentation for a luxury property.

Key responsibilities include supervising the laundry team, coordinating with Housekeeping and Engineering, maintaining stock levels, and enforcing safety, cost controls, and procedures across all laundry

Qualifications

• Minimum 3–5 years of laundry experience, preferably within a 5-star hotel or luxury hospitality environment.
• Previous supervisory or team-leadership experience in a hotel laundry operation.
• Strong knowledge of commercial laundry operations, linen handling, fabric care, and laundry chemicals.
• Good understanding of hygiene, health & safety, and quality-control procedures.
• Experience with industrial laundry equipment and basic troubleshooting.
• Strong organizational and communication skills.
• Ability to work under pressure in a fast-paced hotel environment.
• Good leadership, coaching, and team-management skills.
• Professional appearance and a strong commitment to guest service and luxury standards.

Responsibilities

• Assist the Laundry Manager in the overall management and daily operation of the hotel laundry department.
• Supervise and coordinate laundry team members, ensuring efficient workflow and high productivity.
• Monitor the washing, drying, pressing, folding, sorting, and distribution of hotel linen, uniforms, guest laundry, and F&B linen.
• Ensure all laundry is processed according to approved procedures, fabric-care instructions, and quality standards.
• Maintain high standards of cleanliness, hygiene, and sanitation throughout the laundry area.
• Conduct regular inspections of processed linen and uniforms to ensure they meet the hotel's quality and presentation standards.
• Monitor linen and uniform inventory levels and assist with regular stocktaking.
• Coordinate with Housekeeping, Rooms Division, Food & Beverage, and other departments regarding linen and uniform requirements.
• Ensure guest laundry and special laundry requests are handled accurately, promptly, and with appropriate care.
• Monitor the condition and performance of laundry equipment and report technical issues promptly.
• Assist with preventive maintenance schedules and coordinate with Engineering when required.
• Control the proper use of laundry chemicals, detergents, and other supplies while minimizing waste and costs.
• Ensure proper handling of damaged, stained, or lost linen and uniforms.
• Assist in preparing duty rosters, allocating daily tasks, and monitoring attendance and performance.
• Train, coach, and develop laundry employees on operating procedures, safety, hygiene, and quality standards.
• Ensure compliance with hotel policies, health and safety regulations, fire safety procedures, and environmental standards.
• Monitor departmental expenses and support cost-control initiatives.
• Maintain accurate records and prepare operational reports as required.
• Assist the Laundry Manager with audits, inspections, quality checks, and departmental projects.
• Step in and take responsibility for the department in the absence of the Laundry Manager.

Skills

Supervisory experience

Laundry operations knowledge

Organizational skills

Communication skills

Leadership

Tools

Industrial laundry equipment

Job description

The Assistant Laundry Manager at Rixos Premium Saadiyat Island oversees daily operations of the hotel laundry and linen services, ensuring guest laundry, hotel linen, uniforms, and textiles are processed to the highest standards of quality, hygiene, and presentation for a luxury property.

Key responsibilities include supervising the laundry team, coordinating with Housekeeping and Engineering, maintaining stock levels, and enforcing safety, cost controls, and procedures across all laundry