Luxury In-Room Dining Concierge

Mandarin Oriental Hotel Group; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Mandarin Oriental Downtown Dubai is seeking an Order Taker to join the In Room Dining team. Based in Dubai, you will take all guest orders for in-room dining, suggest pairings, and ensure accurate guest communication.

You will work under the F&B supervisors and coordinate with kitchen and IRD staff to deliver timely service. The role requires at least 2 years in a luxury hotel order-taking, strong English communication, and proficiency with POS systems.

Qualifications

• Must have 2+ years as an order taker in a luxury hotel
• Diploma or degree in Hospitality/Hotel/Business Management preferred
• Strong communication in English; Arabic helpful
• Proficient in POS systems and cashiering procedures
• Excellent interpersonal, organizational, and multitasking abilities
• Articulate phone manner and basic F&B knowledge

Responsibilities

• Provide expert knowledge of F&B offerings including wine pairings and promotions with professional phone etiquette and accurate guest communication
• Coordinate with kitchen and IRD staff for smooth service and VIP amenities
• Assist in setup, mise-en-place and ensure office supplies are stocked
• Use the POS system for order processing and billing per hotel policies
• Engage warmly with guests, listen attentively, and make personalized recommendations while noting allergies
• Uphold MOHG Legendary Quality Experiences by monitoring VIP orders and resolving issues

Skills

Communication skills

English proficiency

Arabic a plus

POS systems

Cashiering procedures

MS Office

Interpersonal skills

Organizational skills

Multitasking

Phone etiquette

Education

High school qualification

Diploma in Hospitality/Hotel/Business Management

Tools

POS systems

MS Office

Job description

Mandarin Oriental Downtown Dubai is seeking an Order Taker to join the In Room Dining team. Based in Dubai, you will take all guest orders for in-room dining, suggest pairings, and ensure accurate guest communication.

You will work under the F&B supervisors and coordinate with kitchen and IRD staff to deliver timely service. The role requires at least 2 years in a luxury hotel order-taking, strong English communication, and proficiency with POS systems.