In-Room Dining Concierge

Rosewood Hotel Group; Abu Dhabi; On-site; AED 33,000 - 58,000; Full time

Benefits offered by this job

Medical coverage

Paid time off

Complimentary room nights

Learning & development

Paid parental leave

Job summary

Rosewood Abu Dhabi is seeking an Order Taker for the In Room Dining team. You will greet guests by phone, take orders, and guide menu selections with accurate processing and a friendly, professional voice.

You will work closely with culinary and service teams, promote menu specials, and ensure VIP guests receive personalised attention, while upholding Rosewood standards and guest satisfaction.

Qualifications

• Experience in order taking, hospitality sales, F&B service, or guest service operations.
• Excellent communication and a warm, professional telephone manner.
• Strong organization and ability to manage multiple requests.

Responsibilities

• Receive and process In Room Dining orders accurately while delivering personalized and engaging guest interactions.
• Utilize menu knowledge to recommend dishes, beverages, promotions, and special offerings.
• Coordinate with culinary and service teams to ensure timely and accurate order delivery.
• Provide attentive service to VIP guests and arrange special requests with care and professionalism.
• Maintain knowledge of menus, daily specials, and hotel promotions to support guest inquiries.
• Uphold Rosewood Brand Standards and LQA standards through every guest interaction.

Skills

Order taking

Hospitality sales

Guest service

English fluency

POS systems

Tools

POS systems

Job description

Rosewood Abu Dhabi is seeking an Order Taker for the In Room Dining team. You will greet guests by phone, take orders, and guide menu selections with accurate processing and a friendly, professional voice.

You will work closely with culinary and service teams, promote menu specials, and ensure VIP guests receive personalised attention, while upholding Rosewood standards and guest satisfaction.