In-Room Dining Concierge

Rosewood Hotels and Resorts; Abu Dhabi; Presencial; AED 28.000 - 50.000; Jornada completa

Descripción de la vacante

Rosewood Abu Dhabi is seeking an Order Taker within the In Room Dining team. You will handle guest orders over the telephone, applying menu knowledge and sales skills to guide selections and enhance the guest experience.

Reporting to the In Room Dining Supervisor, you will coordinate with culinary and service teams to ensure accurate, timely delivery while upholding Rosewood Brand Standards and LQA guidelines. Fluency in English and a warm, professional telephone manner are essential.

Formación

• Experience in order taking, hospitality sales, F&B service, or guest service operations.
• Excellent communication with a warm, professional telephone manner.
• Strong organizational skills and ability to manage multiple requests.

Responsabilidades

• Receive and process In Room Dining orders accurately while delivering personalized and engaging guest interactions
• Utilize menu knowledge to recommend dishes, beverages, promotions, and special offerings that enhance the guest experience
• Coordinate effectively with culinary and service teams to ensure timely and accurate order delivery
• Provide attentive service to VIP guests and arrange special requests with care and professionalism
• Maintain comprehensive knowledge of menus, daily specials, and hotel promotions to support guest inquiries
• Uphold Rosewood Brand Standards and LQA standards through every guest interaction

Conocimientos

Order taking

Hospitality sales

F&B service

Guest service operations

POS systems

English communication

Herramientas

POS systems

Descripción del empleo

Rosewood Abu Dhabi is seeking an Order Taker within the In Room Dining team. You will handle guest orders over the telephone, applying menu knowledge and sales skills to guide selections and enhance the guest experience.

Reporting to the In Room Dining Supervisor, you will coordinate with culinary and service teams to ensure accurate, timely delivery while upholding Rosewood Brand Standards and LQA guidelines. Fluency in English and a warm, professional telephone manner are essential.