In-Room Dining Order Concierge

Minor Hotels Europe & Americas; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

NH Collection Dubai The Palm is seeking a friendly In-Room Dining Order Taker to join our Food & Beverage team. You will receive and process guest orders by phone, coordinate with Kitchen and service teams, and ensure orders are delivered in line with hotel standards.

The ideal candidate has hospitality experience, excellent telephone etiquette, and strong English communication skills; additional languages are a plus.

Qualifications

• Excellent telephone etiquette and communication skills.
• Strong guest-service orientation with a friendly and professional approach.
• Good knowledge of Food & Beverage products and service standards.
• Good command of spoken and written English; additional languages are an advantage.
• Previous experience in Food & Beverage or a similar hospitality role is preferred.

Responsibilities

• Answer In-Room Dining telephone calls promptly, professionally, and courteously.
• Take guest food and beverage orders accurately and enter them into the POS system.
• Maintain knowledge of In-Room Dining menus, ingredients, preparation methods, promotions, and operating hours.
• Provide menu recommendations and assist guests with their selections when required.
• Identify and communicate dietary requirements, allergies, and special requests to Kitchen and service team.
• Promote menu items and upsell to enhance guest experience and revenue.
• Confirm orders with guests, including quantities, special requests, delivery time, and charges.
• Coordinate with Kitchen and In-Room Dining service team to ensure timely preparation and delivery of orders.
• Monitor pending orders and follow up to avoid delays.
• Handle guest inquiries, requests, and feedback and escalate as needed.
• Process guest bills and charges accurately per hotel procedures.
• Maintain accurate records of orders and relevant operational information.
• Ensure effective handover between shifts.
• Maintain a clean, organized, and professional work area.
• Follow food safety, hygiene, health and safety, and hotel policies.
• Perform other duties as assigned by the In-Room Dining Supervisor or F&B Management.

Skills

Telephone etiquette

Guest-service orientation

English language

Attention to detail

Organizational skills

Multitasking

Hospitality experience

Job description

NH Collection Dubai The Palm is seeking a friendly In-Room Dining Order Taker to join our Food & Beverage team. You will receive and process guest orders by phone, coordinate with Kitchen and service teams, and ensure orders are delivered in line with hotel standards.

The ideal candidate has hospitality experience, excellent telephone etiquette, and strong English communication skills; additional languages are a plus.