Luxury Housekeeping Director: Elevate Guest Experience

IHG Hotels & Resorts; Abu Dhabi; Sur place; AED 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Room discounts

Training programs

Résumé du poste

InterContinental Abu Dhabi, part of IHG Hotels & Resorts, seeks an experienced Director of Housekeeping to lead our team and uphold the highest standards of cleanliness, presentation, comfort and service. You will provide strategic and operational leadership to the Housekeeping function, empowering colleagues to deliver exceptional experiences for every guest.

You will drive the department across guest rooms and public areas, manage budgets and develop a large multicultural team, while

Qualifications

• Previous experience in a senior Housekeeping leadership role, ideally as Director of Housekeeping or Executive Housekeeper within a luxury or five-star hotel.
• Strong knowledge of luxury housekeeping operations, quality standards and guest expectations.
• Proven leadership experience managing and developing a large, multicultural team.
• Strong financial and commercial awareness, including budgeting, forecasting, productivity and cost management.
• Excellent communication, organization and problem-solving skills.
• A hands‑on leadership style with exceptional attention to detail.
• Ability to collaborate effectively across departments in a fast‑paced hotel environment.
• Previous experience with an international luxury hotel brand would be an advantage.

Responsabilités

• Lead the overall Housekeeping operation across guest rooms, public areas, laundry, and related areas.
• Maintain high standards of cleanliness and presentation in line with InterContinental brand standards.
• Develop and engage the Housekeeping team to deliver exceptional guest experiences.
• Collaborate with Front Office, Engineering and other departments to ensure smooth operations.
• Manage budgets, payroll, productivity, inventory and operating expenses.
• Oversee room inspections, preventative maintenance coordination and QA standards.
• Drive continuous improvement through guest feedback and quality audits.
• Ensure compliance with health, safety, hygiene and sustainability requirements.
• Manage suppliers, linen, uniforms, amenities and equipment.
• Support recruitment, training, performance management and succession planning.
• Lead by example and foster a culture of collaboration and accountability.

Connaissances

Leadership

Budgeting

Guest satisfaction

Communication

Problem solving

Strategic thinking

Collaboration

Attention to detail

Description du poste

InterContinental Abu Dhabi, part of IHG Hotels & Resorts, seeks an experienced Director of Housekeeping to lead our team and uphold the highest standards of cleanliness, presentation, comfort and service. You will provide strategic and operational leadership to the Housekeeping function, empowering colleagues to deliver exceptional experiences for every guest.

You will drive the department across guest rooms and public areas, manage budgets and develop a large multicultural team, while