Director of Housekeeping - InterContinental Abu Dhabi

IHG Hotels & Resorts; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Room discounts

Training programs

Job summary

InterContinental Abu Dhabi, part of IHG Hotels & Resorts, seeks an experienced Director of Housekeeping to lead our team and uphold the highest standards of cleanliness, presentation, comfort and service. You will provide strategic and operational leadership to the Housekeeping function, empowering colleagues to deliver exceptional experiences for every guest.

You will drive the department across guest rooms and public areas, manage budgets and develop a large multicultural team, while

Qualifications

• Previous experience in a senior Housekeeping leadership role, ideally as Director of Housekeeping or Executive Housekeeper within a luxury or five-star hotel.
• Strong knowledge of luxury housekeeping operations, quality standards and guest expectations.
• Proven leadership experience managing and developing a large, multicultural team.
• Strong financial and commercial awareness, including budgeting, forecasting, productivity and cost management.
• Excellent communication, organization and problem-solving skills.
• A hands‑on leadership style with exceptional attention to detail.
• Ability to collaborate effectively across departments in a fast‑paced hotel environment.
• Previous experience with an international luxury hotel brand would be an advantage.

Responsibilities

• Lead the overall Housekeeping operation across guest rooms, public areas, laundry, and related areas.
• Maintain high standards of cleanliness and presentation in line with InterContinental brand standards.
• Develop and engage the Housekeeping team to deliver exceptional guest experiences.
• Collaborate with Front Office, Engineering and other departments to ensure smooth operations.
• Manage budgets, payroll, productivity, inventory and operating expenses.
• Oversee room inspections, preventative maintenance coordination and QA standards.
• Drive continuous improvement through guest feedback and quality audits.
• Ensure compliance with health, safety, hygiene and sustainability requirements.
• Manage suppliers, linen, uniforms, amenities and equipment.
• Support recruitment, training, performance management and succession planning.
• Lead by example and foster a culture of collaboration and accountability.

Skills

Leadership

Budgeting

Guest satisfaction

Communication

Problem solving

Strategic thinking

Collaboration

Attention to detail

Job description

At InterContinental Abu Dhabi, we believe that exceptional guest experiences are created through attention to every detail. We are looking for an experienced and inspiring Director of Housekeeping to lead our Housekeeping team and ensure the highest standards of cleanliness, presentation, comfort, and service throughout our hotel.

As Director of Housekeeping, you will provide strategic and operational leadership to the Housekeeping function, creating an environment where our colleagues feel empowered to deliver exceptional experiences for every guest.

A little taste of your day-to-day:

• Leading the overall Housekeeping operation, including guest rooms, public areas, laundry and related areas.
• Ensuring consistently high standards of cleanliness, presentation and maintenance in line with InterContinental brand standards.
• Inspiring, developing and engaging the Housekeeping team to deliver exceptional guest experiences.
• Working closely with Front Office, Engineering and other departments to ensure smooth daily hotel operations.
• Managing departmental budgets, payroll, productivity, inventory and operating expenses while maintaining service excellence.
• Overseeing room inspections, preventative maintenance coordination and quality assurance standards.
• Driving continuous improvement through guest feedback, quality audits and operational performance.
• Ensuring compliance with health, safety, hygiene and sustainability requirements.
• Managing suppliers, linen, uniforms, amenities and housekeeping equipment effectively.
• Supporting recruitment, training, performance management and succession planning within the department.
• Leading by example and creating a positive culture built around collaboration, accountability and genuine care.

What we need from you:

• Previous experience in a senior Housekeeping leadership role, ideally as a Director of Housekeeping or Executive Housekeeper within a luxury or five-star hotel.
• Strong knowledge of luxury housekeeping operations, quality standards and guest expectations.
• Proven leadership experience managing and developing a large, multicultural team.
• Strong financial and commercial awareness, including budgeting, forecasting, productivity and cost management.
• Excellent communication, organization and problem-solving skills.
• A hands‑on leadership style with exceptional attention to detail.
• Ability to collaborate effectively across departments in a fast‑paced hotel environment.
• Previous experience with an international luxury hotel brand would be an advantage.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.