Luxury Housekeeping Concierge

The Lana, Dubai - Dorchester Collection; Dubai; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Competitive Salary Package

World-class Development Opportunities

Complimentary stays with breakfast in

50% off at Dorchester Collection bars/

Meals on Duty

Private Medical Insurance

Life Insurance

Flight Allowance every 24 months

Shared Company Accommodation

Company provided transportation to and

Uniform provided with laundry

Service Charge

Job summary

The Lana in Dubai is seeking a dedicated Houseman to support the Housekeeping team within a luxury five-star setting. You will handle linen duties, guest requests, and on-floor support to ensure the highest standards of service.

We value attention to detail, guest focus, and the ability to work collaboratively across departments. Prior luxury hotel experience and good English are preferred; training will be provided to learn our standards.

Qualifications

• Attention to detail and ability to adapt to a changing environment.
• Excellent interpersonal and guest service skills.
• Strong communication and English language usage.
• Experience in luxury hotels is preferred.
• Computer literate and capable of using hotel systems.

Responsibilities

• Sort and count soiled linen, tag and dispatch to laundry to ensure best guest experience.
• Deliver guest request items and manage special requests (extra beds, cots, pillows).
• Count and deliver clean linen to floors and allocated locations.
• Provide assistance for laundry, uniform room and floors as required.
• Assist on floors with stripping rooms, delivering items, cleaning areas and stocking linen.
• Ensure all calls and requests are actioned and completed per standards.
• Manage linen tracking, shortages, damaged items and their reporting.
• Coordinate with pool, gym, and spa teams to handle linens.
• Keep paperwork up to date and prepare monthly linen reports.
• Complete inventories of linen, amenities, and supplies; order as needed.
• Highlight deficits in linen not returned and any damaged items.
• Ensure Lost & Found is logged and stored per policy.
• Maintain cleanliness and organization of corridors and pantry areas.
• Embody Dorchester Collection values: Passion, Personality, Respect, Working Together, Creativity.

Skills

Attention to detail

Interpersonal skills

Guest service orientation

Communication skills

English proficiency

Education

High school education

Job description

The Lana in Dubai is seeking a dedicated Houseman to support the Housekeeping team within a luxury five-star setting. You will handle linen duties, guest requests, and on-floor support to ensure the highest standards of service.

We value attention to detail, guest focus, and the ability to work collaboratively across departments. Prior luxury hotel experience and good English are preferred; training will be provided to learn our standards.