Luxury Hotel Switchboard & Guest Services Specialist

Kimpton Hotels & Restaurants; United Arab Emirates; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Training opportunities

Career development

Job summary

InterContinental Dubai Marina Hotel & Residences is seeking a Telephone Operator to greet guests, handle calls, and support seamless service across departments in a five-star luxury setting in Dubai.

The role requires 1–2 years’ experience in a luxury hotel, proficiency in Opera PMS and night audit procedures, and fluent English. Night shifts, weekends and holidays may be required, with staff benefits including discounts and a collaborative team culture.

Qualifications

• 1–2 years’ experience in a luxury hotel.
• Fluent in English; additional languages are a plus.
• Proficiency in Opera PMS and night audit procedures.
• Ability to work night shifts, weekends and holidays.

Responsibilities

• Receive each guest call in a professional and friendly manner.
• Ensure guests are greeted by name upon calling as per IHG Standards.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Coordinate and dispatch work orders to the appropriate department and staff and ensure completion on time.
• Maintain up-to-date knowledge of the hotel and local services.
• Maintain awareness of guest profiles through the PMS system.
• Ensure proper operation of the switchboard and efficient transfer of calls.
• Maintain guest privacy and confidentiality.
• Demonstrate understanding of hotel policies and facilities.
• Fluency in English; additional languages are a plus.

Skills

Leadership

Guest relations

Problem-solving

Tools

Opera PMS

Night audit procedures

Job description

InterContinental Dubai Marina Hotel & Residences is seeking a Telephone Operator to greet guests, handle calls, and support seamless service across departments in a five-star luxury setting in Dubai.

The role requires 1–2 years’ experience in a luxury hotel, proficiency in Opera PMS and night audit procedures, and fluent English. Night shifts, weekends and holidays may be required, with staff benefits including discounts and a collaborative team culture.