Telephone Operator at InterContinental Dubai Marina

Ihg Plc; Dubai; In loco; AED 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Staff discounts

Descrizione del lavoro

InterContinental Dubai Marina Hotel & Residences is seeking a Telephone Operator to deliver first‑class guest service. You will greet callers by name, route requests to relevant departments, and maintain a high standard of professional communication.

Proficiency in Opera PMS and night-audit procedures is preferred, with fluency in English and willingness to work nights, weekends, and holidays. Ideal candidates have 1–2 years in a luxury hotel, strong problem‑solving skills, and the ability to

Competenze

• 1–2 years’ experience in a luxury hotel.
• Excellent guest relations and problem-solving skills.
• Fluent English; other languages a plus.

Mansioni

• Receive guest calls promptly in a professional, friendly manner.
• Greet guests by name as per standards and route calls to appropriate departments.
• Coordinate with departments; dispatch work orders and ensure timely completion.
• Handle queries courteously and exceed guest expectations.
• Maintain up-to-date knowledge of hotel services and local offerings.
• Monitor guest profiles via PMS and ensure privacy of guest information.
• Ensure smooth switchboard operation for fast internal/external call transfers.
• Understand hotel policies, procedures and facilities; stay informed on happenings.
• Be flexible for night shifts, weekends and holidays; interest in additional language is a plus.

Conoscenze

Guest relations

Communication

Teamwork

Strumenti

Opera PMS

Descrizione del lavoro

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.

InterContinental Dubai Marina is a Five Star luxury hotel in the heart of Dubai Marina, featuring 328 rooms and residence suites, flexible event spaces, and a variety of restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join InterContinental Dubai Marina Hotel & Residencesas Telephone Operator.

Your role will include but not be limited to:

• Receive each guest call in a professional and friendly manner.
• Ensure guests are greeted by name upon calling as per IHG Standards.
• Maintain effective communication with all related department to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Co-ordinates and assigns by dispatching work orders to the appropriate department and staff and ensures the assigned work orders are completed in accepted standard time and by priority.
• Maintain an up to date knowledge of the hotel and local services.
• Maintain an awareness of guest profile through the PMS system.
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
• Fluency in the Englishlanguage - Additional language would be an added advantage.

Why you will love this job:

• Work in a dynamic, high-energy environment where no two days are the same.
• Learn new skills, receive mentorship, and have opportunities for career growth.
• Be part of a supportive team that values collaboration and fun.
• Enjoy benefits like staff discounts, and a creative, inspiring workplace.

Ideally, you'll have some or all the following qualifications and experience we're looking for:

• 1-2 years’ experience in a similar role within a luxury hotel.
• Strong leadership, guest relations, and problem-solving skills.
• Proficiency in Opera PMS and night audit procedures.
• Fluent in English; additional languages are a plus.
• Ability to work night shifts, weekends, and holidays.

What you can expect from us

We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts, and some of the best training in the industry.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance. We always welcome different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.