Luxury Hotel Server — Elevate Guest Dining Experience

Fairmont Hotels & Resorts; Ajman; On-site; AED 56,000 - 84,000; Full time

Benefits offered by this job

Medical coverage

Meals on duty

All Heartist Card discounts

Job summary

Fairmont Ajman, a beachfront 5-star hotel in Ajman, seeks a diligent Server to deliver exceptional guest service across our dining venues. You will present menus, take orders, and coordinate with kitchen and bar teams to ensure memorable experiences for guests.

The role requires polished communication, teamwork, and the ability to work flexible shifts in a fast-paced luxury environment. Accor benefits and development opportunities accompany the position.

Qualifications

• Experience in luxury hotel or upscale restaurant is an asset.
• Fluent English; additional languages are a plus.
• Excellent communication and organizational skills.
• Able to work under pressure in a fast-paced environment.
• Flexible to work shifts, weekends, and holidays.

Responsibilities

• Welcome and acknowledge guests in a warm, friendly, and professional manner.
• Provide attentive and personalized food and beverage service throughout the guest experience.
• Communicate confidently with guests, understanding their needs and preferences.
• Present menus, explain food and beverage offerings, and provide recommendations when required.
• Take and accurately process guest orders, ensuring special requests and dietary requirements are communicated to the relevant team members.
• Serve food and beverages efficiently and according to established service standards.
• Maintain a strong knowledge of the restaurant’s menus, promotions, ingredients, and beverage offerings.
• Anticipate guest needs and respond promptly to requests, concerns, and feedback.
• Ensure tables, service areas, and equipment are clean, organized, and properly maintained at all times.
• Assist with restaurant opening and closing procedures, including mise-en-place and replenishment.
• Coordinate effectively with the kitchen, bar, stewarding, and other departments to ensure smooth service.
• Follow all food safety, hygiene, health and safety, and hotel standards.
• Handle guest complaints professionally and elevate concerns to the Supervisor or Manager when required.
• Promote additional food and beverage offerings where appropriate to maximize guest satisfaction and outlet revenue.
• Support colleagues and contribute to a positive and collaborative team environment.
• Participate in hotel training programs and continuously develop product and service knowledge.
• Perform any other reasonable duties as assigned by the F&B Supervisor or Manager.

Skills

Guest service

Communication

F&B knowledge

Teamwork

Education

High School Diploma

Hospitality qualification (adv.)

Tools

POS system

Job description

Fairmont Ajman, a beachfront 5-star hotel in Ajman, seeks a diligent Server to deliver exceptional guest service across our dining venues. You will present menus, take orders, and coordinate with kitchen and bar teams to ensure memorable experiences for guests.

The role requires polished communication, teamwork, and the ability to work flexible shifts in a fast-paced luxury environment. Accor benefits and development opportunities accompany the position.