Luxury Hotel Sales Executive – Key Accounts & DMCs

AccorHotels Middle East; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

Sofitel Dubai The Palm, part of AccorHotels, seeks a proactive hotel sales specialist to manage key accounts and drive production with local DMCs and selected UK accounts.

You will conduct regular sales calls, maintain active relationships with overseas partners, attend trade shows, and ensure accurate follow-up and system updates in Opera and ASA to deliver superior guest experiences.

Qualifications

• Previous experience in hotel sales, preferably within the leisure segment.
• Good knowledge of leisure markets, travel agencies, tour operators, and DMCs.
• Strong communication, negotiation, and relationship-building skills.
• Results-oriented with a proactive approach to business development.
• Good knowledge of the Dubai hospitality and leisure market is an advantage.
• Excellent presentation and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Manage a pre-determined number of key accounts/key prospects and other active accounts to ensure maximum production to meet set target.
• Manage assigned accounts focusing on local DMC and selected UK accounts
• Actively complete minimum 2-3 sales calls weekly
• Keep active relationship with overseas partner with minimum 2 conference calls per week
• Attending various trade shows and assigned sales trip with accurate follow up report
• Manage VIP villa booking inventory
• Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is done in timely manner.
• Ensure that all accounts are properly updated in the system.
• Maintain up-to-date activity and rate information for each account.
• Ensure all activities and production are inserted in Opera and ASA as per Sofitel standards
• Preparing special FIT offers and sending new offers with accurate follow up in order to communicate with clients in efficient manner
• Action any group and event enquiry and ensure accurate hand over for follow up to Inspired Meeting team.
• Ensuring there are enough sales kits available for any visit.
• Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.
• Ensure accurate follow up and communication both internally to reservations and accounting departments, and confirmation to client.
• Rates sheets must be accurate at all times.
• Communicate any obstacles to completing action plans to Sales Manager or ADOS
• To arrange and manage familiarization / educational trips in line with business needs.
• Respond within 24 hours to any Group, checking space/rates in system and communicating to respective Manager for further follow up.
• Follow-up with Sales Manager to obtain/confirm all event-related information in a timely manner.
• Must be flexible to accommodate irregular and/or extended hours.
• Conduct any site inspections as required.

Skills

Hotel sales

Leisure market knowledge

Negotiation

Relationship-building

Presentation

Independent worker

Job description

Sofitel Dubai The Palm, part of AccorHotels, seeks a proactive hotel sales specialist to manage key accounts and drive production with local DMCs and selected UK accounts.

You will conduct regular sales calls, maintain active relationships with overseas partners, attend trade shows, and ensure accurate follow-up and system updates in Opera and ASA to deliver superior guest experiences.